Compliance Manager

You will be responsible for the delivery and execution of customer support, monitoring service quality, and implementing process improvements to ensure seamless operations. This role entails building, growing, and managing a high-performing and diverse team across multiple locations, with a focus on achieving production & quality KRAs.

You will collaborate with other global leaders, internal stakeholders to achieve a seamless customer experience and scale in a thoughtful, effective way. The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned. Success in this role requires ability to work at all levels of detail to accomplish team and organization goals. The Site Lead will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Coinbase core business values and initiatives, and translates those into everyday practices. 

What you’ll be doing (ie. job duties):

Responsibility for executing strategic plans and meeting operational and business goalsHas a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resourcesHigh attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision in a fast paced environmentStrong analytical, mediation and problem resolution skillsDemonstrated leadership with an efficient execution, supporting a culture of ownership, continuous learning with positive energyEnsuring high quality standards for interviewing and raising the bar with each hire at all levels of the organizationEffectively leverages the team to solicit ideas and understand problems and challenges.Establishes objectives and metrics for quality, productivity, and customer experienceExecuting specific people programs on coaching and development and team engagementFocus on growth opportunities throughout the organization, including development of managers and leads and learning opportunities across multiple subject areas.Thoughtfully delegate tactical responsibilities and set clear performance expectations across the organizationDrives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact

What we look for in you (ie. job requirements):

10+ years of AML or Financial Crime Compliance knowledge experience, with a focus on delivering differentiated support strategies.Understanding with banking regulations, payment processes, compliance, consumer and/or institutional operationsProven experience as Compliance manager with In-depth knowledge of the industry’s standards, regulations and best practices An analytical mind able to “see” the complexities of procedures and regulations and look for “Eliminate, Automate and Optimize opportunities” by partnering with required stakeholders to drive value for Regulatory Requirements and Customer expectationsRevising procedures, reports etc. periodically to identify hidden risks or non-conformity issuesPeople Management experience with track record of employee development (emphasis on selection and retention)Responsible for Monitor audits, Internal Audits,  2nd LOD reviews, Executive escalations Overseeing control systems to prevent or deal with violations of legal guidelines and internal policies, evaluating the efficiency of controls and improve them continuouslyExperience building support strategies and scaling teams across multiple workflows and processes (Due Diligence, Transaction Monitoring)Experience in managing partnerships and maintaining cross functional relationships  both vertically and horizontallyStrong communication skills to effectively convey information across functions and regions Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.Fluency in spoken and written English Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer basePlease note that this is an onsite position in our London office

Nice to haves:

Relevant Industry certifications, ACAMS, Financial CrimesEffective at engaging with stakeholders across multiple functions and ability to influence without authorityExperience in project management, analyticsAdvanced degree in Compliance, business. Certified compliance professional is a plusAdvanced understanding of Google apps, Looker Dashboards, JIRA, Salesforce Service Cloud.

Job #: P72051

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