Compliance Manager

Lucidya is a leading B2B SaaS company helping brands in the MENA region build stronger customer relationships through AI-powered customer experience analytics.

As Lucidya continues to grow, we are looking to hire a Compliance Manager to establish and manage our compliance and risk management processes. This role will be integral to the development and implementation of policies and procedures, ensuring that our company adheres to regulations while minimizing risks. The Compliance Manager will report to the Director of Strategy & Performance and collaborate with teams across the organization to ensure compliance is maintained and continuously improved.

Key Responsibilities:

• Risk Assessment: Identify and evaluate compliance risks across the organization, conducting regular risk assessments to mitigate potential issues.
• Compliance Monitoring: Track compliance trends, submit ongoing compliance status reports, and ensure adherence to internal and external regulations.
• Policy Development & Implementation: Develop, review, and update policies to comply with regulations (e.g., GDPR, ISO standards), ensuring clear communication and enforcement across all departments.
• Training & Awareness: Oversee compliance training programs for employees, ensuring that they are informed about the latest compliance requirements and tracking their participation.
• Auditing & Reporting: Conduct regular audits, document findings, and address any compliance issues. Collaborate with internal and external auditors for thorough reviews.
• Issue Resolution & Advisory Support: Address compliance risks or violations, advising management on improvements and keeping stakeholders informed of the latest compliance developments.
• Business Continuity: Develop and implement business continuity plans, including conducting a Business Impact Analysis (BIA) to ensure the company is resilient to disruptions.

90-120 Day Expectations:

• 90 Days:
• Develop a comprehensive understanding of the company’s operations and structure.
• Begin implementing the compliance program by performing risk assessments and identifying areas of immediate concern.
• Initiate the creation and refinement of key compliance policies and procedures in line with global regulatory frameworks.
• Collaborate with other departments to familiarize yourself with their operations, identify compliance risks, and initiate audits.
• 120 Days:
• Conduct a full compliance and risk audit across key departments, ensuring adherence to updated policies.
• Launch compliance training programs across the organization and track progress.
• Establish a compliance status reporting system, ensuring regular updates are provided to stakeholders.
• Finalize and initiate a Business Continuity Plan, incorporating a BIA to ensure resilience against potential disruptions.
• Review and refine internal processes, ensuring compliance is integrated into the company's ongoing activities.

Key Metrics for Success (KPIs):

• Number of risk assessments and audits completed.
• Percentage of departments and projects audited for compliance.
• New policies developed and implemented.
• Percentage of compliance issues resolved within SLAs.
• Number of compliance training sessions delivered.
• Timeliness and quality of compliance reports shared with stakeholders.

Challenges:

• Understanding Organizational Functions: One of the most significant challenges in this role will be quickly gaining a comprehensive understanding of the operations of various departments. Each function operates differently, and identifying risks will require detailed, investigative work. To overcome this challenge, building strong relationships with department heads and key stakeholders will be crucial, as will clearly communicating the purpose of the compliance assessments to ensure buy-in.
• Establishing a New Compliance Framework: As this is a newly focused function, establishing a comprehensive compliance and risk management structure will present its own challenges. The role will require setting up monitoring systems, developing policies, and ensuring that compliance is embedded into day-to-day activities across the organization. The candidate will need to be proactive in identifying areas for improvement and implementing solutions effectively.

Qualifications & Skills:

• Required:
• Minimum 2 years of specialized experience in compliance and risk management.
• Experience in auditing and handling incidents within a corporate environment.
• Strong documentation skills with the ability to create detailed compliance reports.
• Certification in auditing (e.g., ISO certifications like ISO 9001 and ISO 27001).
• Knowledge of technological regulations such as GDPR, ISO standards, and regulatory compliance.
• Experience in creating and delivering compliance training programs.
• Familiarity with global regulatory frameworks and business continuity planning.
• Curiosity, investigative mindset, and strong communication skills.
• Preferred:
• Experience in IPOs or public companies.
• Familiarity with Environmental, Social, and Governance (ESG) principles.
• Arabic language proficiency.
• Experience in the technology sector, particularly SaaS or B2B environments.