At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.
Compliance Manager
ACCOUNTABILITY STATEMENT Support the Vice President of Compliance Risk Management (CRM) in championing as well as providing overall Enterprise Risk Management (ERM) leadership, vision and direction throughout VyStar, with specific focus on Compliance Risk Management. Increase risk awareness and understanding of individual and compounding compliance risk exposures for those ultimately responsible for ongoing risk management activities – the Board and Audit Committee, Senior Management and business line managers. Assist VP of CRM in enhanced risk-based decision making processes by providing guidance and collaborating with business units to ensure compliance with applicable rules, laws and regulations. Assist in managing VyStar’s response to regulatory complaints as well as with tracking and trending complaint topics. Regularly evaluate and monitor the effectiveness of VyStar’s Compliance Management System (CMS) and compliance risk management activities though a formal Compliance Risk Management Monitoring and Reporting Program in conjunction with the VP of CRM.
ESSENTIAL JOB FUNCTIONS
Compliance Risk Management Program (CRMP) – Assist VP of CRM to continually enhance the CRMP to ensure it effectively compliments the ERM framework in the formalized risk assessment process to identify, manage and monitor key compliance risk drivers across the organization. Ensure key compliance risk drivers are identified; acceptable risk mitigation/response strategies as well as acceptable tolerance levels are defined in collaboration with Executive Management and Department Managers.
Compliance Risk Management Reporting – Assist VP of CRM in preparing regular informational reports on the effectiveness of compliance activities across the organization, summarize upcoming regulatory changes, conclude on the effectiveness of compliance risk management activities and identify opportunities to enhance and/or strengthen the overall CRMP.
Risk Intelligent Culture: Assist the VP of CRM in developing a risk intelligent culture with strong collaborative relationships across the organization. Help to create and foster an increased understanding and awareness of business line managers’ responsibility for risk assessment and management activities in their daily decision-making processes and procedural guidance. Assist the VP of CRM, in concert with the ERM function, in providing advice with line managers to support more compliance risk-based thinking and decision-making skills.
Initial and Ongoing Compliance Risk Management Training: Assist VP of CRM in reviewing/developing initial and ongoing compliance risk management training for the organization to ensure training materials are accurate and applicable for the various job roles throughout the credit union.
Knowledge, Skills and Professional Credentials: Maintain an understanding of VyStar’s overall business plan objectives, long-term strategic goals and current financial results. Annually, obtain necessary continuing education hours to maintain professional certifications and to continuously enhance individual knowledge. Maintain current knowledge of compliance rules, regulations as well as pending new laws/regulations and determine the potential impact changes will have on VyStar.
Leadership: Display excellent written and verbal communication skills when interacting throughout the organization and when interacting with vendors and others external to VyStar. Maintain professional composure, objectivity and fairness when dealing with conflicts and sensitive matters. Display attention to detail, ability to multi-task and meet established deadlines. Exhibit sound judgment and problem-solving skills. Instill credibility and integrity for the Compliance Risk Management Department. Maintain collaborative relationships across the organization. Demonstrate due professional care and the highest standards of professional competency. Continually promote a strong sense of teamwork. Manage and grow direct reports.
Internal/External Auditors, Regulatory Examiners, Attorneys and Law Enforcement: Assist VP of CRM in sharing information and documentation as applicable to external auditors, regulatory examiners, attorneys and/or law enforcement agencies to support the timely completion of audits, exams, legal matters and investigations as it relates to Compliance Risk Management practices and function.
VyStar Excellence Behaviors: Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of the job.
- Focus - Focus your full attention by carefully listening to and observing your client or member.
- Connect - Consistently be friendly and approachable. Demonstrate you care.
- Understand – Listen empathetically and ask questions (70%:30%)
- Counsel – Recommend solutions based on your client’s or member’s needs and objectives.
- Advance – Ensure that member’s expectations were exceeded. Verify necessary follow-up action.
Values and Goals: Exhibit the Values of VyStar in all activities and support our key goals.
- Integrity, Trust, Respect, Caring, Courage, Dedication, Loyalty
- Quality Service is our Most Important Goal.
- Employees are our Most Important Asset.
EDUCATION AND JOB REQUIREMENTS – Professional
Bachelor's degree in a business curriculum or related field and at least six years of regulatory compliance experience in a financial institution is preferred. Professional compliance and/or risk management certification(s) (e.g., NCCO, CRCM, CUCE, etc.) required. Maintain necessary continuing professional education hours to retain professional certification(s) and continuously build individual knowledge.
Must have strong experience in identifying and evaluating existing and emerging compliance risks. Detailed knowledge of applicable financial services laws, rules and regulations, including best practice compliance risk management frameworks, methodologies and practices.
Highly developed written and verbal communication skills, including the ability to build rapport and professionally interact at all levels within the organization, able to constructively challenge and convey appropriate laws, rules and regulatory boundaries.
Proficient analytical skills, thorough and accurate, able to identify key issues, interpret information and present recommendations and conclusions in a self-confident, clear and concise manner. Self-motivated with the ability to multi-task and meet established deadlines consistently. Experience handling regulatory complaints and tracking and trending complaint topics, along with the ability to analyze complaint data is preferred.
Strong Word and Excel skills as well as other applicable software applications.
DISCLAIMER AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources
What We Do
VyStar Credit Union is the second-largest credit union headquartered in Florida and now serves over 770,000 members with assets totaling $11 billion. VyStar is the largest mortgage lender in Northeast Florida and one of the major employers in the region with over 2,000 employees. VyStar membership is open to everyone who lives or works in the 49 contiguous counties of Central to North Florida, 10 Southern Georgia counties, and past and present military members and their families all over the world.
Today, the driving VyStar philosophy continues to be offering highly competitive pricing, giving members high-yielding savings products, low loan rates, and low-or no-fee financial services. This commitment makes finding affordable, quality financial products and services a reality for our members.
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