Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
What You Will Do
Strategic Compliance Management & Cleanup Oversight: Oversee onboarded product compliance mechanisms in alignment with Coupang policies and domestic regulations. Define cleanup frameworks and standards covering SDP content integrity, import/manufacturing legitimacy, and vendor qualification across diverse product categories.
Risk Assessment & Resource Optimization: Leverage deep regulatory expertise to evaluate complex compliance risks. Strategically deploy limited team headcount and resources, establishing high-efficiency workflows and AI-assisted automation to eliminate violation risks within aggressive timelines.
Cross-Functional Leadership & Governance: Drive strategic alignment across key stakeholders—including Business Management, Fulfillment Centers, Legal, and Product Policy—to institutionalize proactive risk-mitigation controls, clear compliance bottlenecks, and protect brand reputation.
Basic Qualifications
Background & Regulatory Expertise
7+ years of hands-on experience in Food Regulatory Affairs, with deep knowledge of food ingredient restrictions, permitted usages, and advertising claim regulations. Proven track record in negotiating with regulatory authorities to successfully mitigate non-compliance concerns highly preferred.
Solid understanding of regulatory frameworks for Medicine, Medical Devices, and Cosmetics, including statutory definitions of medical efficacy and false/exaggerated advertising. Experience in conducting regulatory category determinations for borderline products (e.g., distinguishing among general merchandise, cosmetics, medical devices, and pharmaceuticals) preferred.
Communication Excellence
Language Proficiency: Professionally fluent in both written and spoken English and Mandarin.
Stakeholder Engagement: Highly comfortable communicating and aligning across cross-functional teams and senior leadership.
Message Structuring: Skilled at translating and simplifying complex regulatory issues into structured, easy-to-understand insights, with the ability to provide clear, concise, and actionable instructions.
Follow-up & Project Management Discipline
Timely Execution: Excellent follow-up skills to ensure every project progresses in a timely and appropriate manner.
Status Tracking: Highly organized in tracking end-to-end project statuses, managing documentation, and meeting strict deadlines.
Multi-tasking & Detail Orientation: Proven ability to manage multiple concurrent projects simultaneously while maintaining high attention to detail.
Analytical & Critical Thinking
Data-Driven Analysis & Advice: Strong analytical skills to synthesize complex information into structured logic, providing practical execution plans based on resource availability and risk assessment.
Logical Acumen & Gap Spotting: High sensitivity to textual logic, capable of quickly identifying contradictions within regulations or internal policies, as well as operational gaps in execution.
Objective Problem-Solving: Ability to evaluate evidence objectively and proactively propose constructive feedback and risk-mitigated solutions.
Ability to Work Under Pressure
Prioritization in Fast-Paced Environments: Performs exceptionally well in fast-paced, high-volume environments while effectively balancing competing priorities.
Composure & Precision: Maintains high accuracy, attention to detail, and professional composure under tight timelines and high-stakes conditions.
Agility & Adaptability: Demonstrates exceptional flexibility and resilience when case requirements, timelines, or regulatory frameworks shift rapidly.
Preferred Qualifications
Proficiency in using Excel VBA to analyze data.
Proficient in leveraging Gemini for large-scale data processing and workflow automation, significantly reducing manual effort while driving high operational efficiency
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
Skills Required
- 7+ years of hands-on experience in Food Regulatory Affairs
- Deep knowledge of food ingredient restrictions and permitted uses
- Knowledge of food advertising claim regulations
- Understanding of regulatory frameworks for medicine, medical devices, and cosmetics
- Knowledge of statutory definitions of medical efficacy and false or exaggerated advertising
- Professional fluency in written and spoken English and Mandarin
- Cross-functional stakeholder engagement and senior leadership communication skills
- Ability to translate complex regulatory issues into clear, actionable instructions
- Strong follow-up, status tracking, documentation, and deadline management skills
- Ability to manage multiple concurrent projects with strong attention to detail
- Strong analytical, critical-thinking, and objective problem-solving skills
- Ability to work accurately and effectively in fast-paced, high-pressure environments
- Experience negotiating with regulatory authorities to mitigate non-compliance concerns
- Experience conducting regulatory category determinations for borderline products
- Proficiency using Excel VBA for data analysis
- Proficiency using Gemini for large-scale data processing and workflow automation
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
Coupang Insights
What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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