Compliance Manager, Product

About the role

This role will manage product compliance ongoing initiatives and changes and ensure that all products meet regulatory standards and requirements. This role requires extensive knowledge of product compliance regulations and the ability to collaborate across multiple departments. The successful candidate must have outstanding communication skills, an ability to anticipate and deliver on the needs of a fast-paced and innovative business, and the flexibility to simultaneously manage a wide range of projects. This position will report to the Director of Compliance.

This role is hybrid with on-site expectations of 3 days per week in our New York Headquarters. For candidates outside the NY/NJ area, you may be eligible for our relocation assistance program.

What you’ll do

• Partner closely on all aspects of the business including Product, Marketing, Sales, Risk, customer success, etc.
• Maintain a strong knowledge of applicable lending laws, rules, and standards to recommend corrective actions within business practices. 
• Collaborate with credit risk and underwriting, collections, product, and design stakeholders to strengthen customers’ understanding of Flex’s credit bureau reporting providing deep knowledge of credit bureau reporting and fair lending laws.
• Advise stakeholders to help refine credit bureau reporting, data furnishing, and dispute management policies and ensure they are compliant with applicable FCRA, CFPB, and CDIA guidelines.
• Work directly with the business and broader Legal and Compliance team to help drive money movement compliance across existing and future products. 
• Aid in the development of business operations policies/procedures and ensure implementation of compliance processes with the operations team, as well as other functional and business units.
• Work with Product Advisory and Compliance Operations to help evaluate the regulatory environment and implement changes across products. This will often involve work with internal teams as well as outside counsel.
• Assist in designing innovative financial products to ensure compliance with applicable laws and regulations, including payment network rules, card association rules, and consumer protection laws.
• Advising product team on how to implement regulatory requirements in a customer-oriented way while fully adhering to regulatory requirements
• Assist in developing, maintaining, and implementing compliance policies that clearly set forth legal and regulatory requirements to which Flex Credit Risk team must adhere
• Liaise with internal and external stakeholders to become a trusted advisor to solve problems and create solutions from Product fit to regulatory compliance
• Independently manage all phases of compliance projects and other ad-hoc requests with limited supervision
• Demonstrate strong leadership and organizational skills

Key qualifications

• A minimum of 4 years of Compliance experience, preferably with diverse experience in both large banks or financial institutions as well as FinTechs.
• Experience working with a marketing system of record and marketing compliance software, e.g., Workfront, Asana, PerformLine
• Strong communication skills, attention to detail, and project management skills strongly preferred.
• Experience completing or managing Compliance-based tasks or projects.
• Experience in fintech bank partnership model preferred
• Working knowledge of federal consumer protection laws and regulations to include but not ECOA, TILA, FCRA, FDCPA, SCRA/MLA, GLBA, UDAAP, and Fair Lending
• Working knowledge of consumer lending and/or payment operations 
• Excellent oral and written communication skills 
• Adaptable and able to work in a changing environment

The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks. For working locations in NY/NJ/CA, the base salary pay range will be $135,000 - $155,000.