Compliance Manager, Monitoring and testing

As a federally chartered bank and federally and provincially regulated trust company, Manulife Bank and Manulife Trust (“Manulife Bank”) are subject to legislative requirements such as the Bank Act, the Trust and Loans Company Act, the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and the Personal Information Protection and Electronics Document Act, among others.

The Compliance Manager is responsible for supporting the effective operation of Manulife Bank’s regulatory compliance management program, including the design, maintenance and execution of Manulife Bank’s second line of defence monitoring and testing program (the “M&T Program”). 

The Compliance Manager is a seasoned and experienced professional in audit, second line testing and monitoring, reviewing and interpretating banking legislation, creating test plans, and documenting requirements in plain language. The individual in this role is responsible for the preparation and delivery of monitoring and testing reports for applicable business stakeholders. The Compliance Manager must also have worked in the banking industry.

The individual in this role is responsible for maintaining Manulife Bank’s testing policies and procedures and managing any associated findings with our business partners. 

In addition to the Bank Compliance team, this role interacts closely with Manulife’s Global Testing Center of Expertise, Internal Audit, Risk, Line 1B Governance and Controls team, senior leaders, Legal and broader compliance teams throughout the organization.   

Position Responsibilities:

• Design and plan the Bank’s M&T Program, working closely with the Director, Second Line Compliance Monitoring and Testing and the Chief Compliance Officer (the “CCO”), based on regulatory expectations and level of risk.

• Conduct second line of defense monitoring and testing to ensure the effectiveness of key controls in line with Global Compliance expectations, including the development of annual testing plans, execution of the testing, control review and assessment, liaising with business stakeholders, preparing reports and facilitating the documentation of action plans working with the Line 1B Governance and Controls team.

• Communicate weaknesses in key controls to business stakeholders and make value added recommendations for improvement to mitigate compliance risks.

• Support the ongoing management of the M&T program, as well as policies and procedures to ensure that applicable regulatory requirements are met.

• Develop, update and maintain applicable team training programs.

• Ensure Manulife Bank’s RCM book of record, including testing plans, results and findings are appropriately logged in the regulatory compliance management database (RCMD) for completeness and accuracy and controls are appropriately assessed in conjunction with results within the RCMD.

• Act as a Compliance point of contact for the M&T Program.

• Work closely with the Director, Second Line Compliance Monitoring and Testing on the management of potential compliance issues and action plans along with business partners.

• Support the preparation and coordination of quarterly and annual compliance reporting and attestations, including preparing content for Board of Directors and Committee meetings.

• Responsible for maintaining records in the team SharePoint site and document repository.

• Review, prepare and develop documentation in response to regulatory requests, working with the Director, Second Line Compliance Monitoring and Testing and CCO as may be required.

• Participate in any other tasks that may be assigned from time to time.

  Required Qualifications:

• Specialized compliance expertise and/or legal experience would be considered an asset.

• Professional designation in audit or accounting preferable, with at least 5 years of proven experience.

• Ability to review, interpret and document legislation and regulatory requirements.

• Highly organized, efficient and detail oriented.

• Excellent written and verbal communication skills, with the ability to simplify complicated messages.

• Experience with the Archer system would be considered an asset.

• Subject matter expertise in banking legislation, products and procedures in various operational areas is desirable.

• Ability to readily recognize and evaluate the impact of current or potential compliance issues.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, make practical recommendations and exercise good judgment in escalating issues.

• Proven interpersonal, negotiation and relationship management skills.  Must be able to exchange and clarify details of information in a controlled and confident manner.

• Ability to work with fluid and changing accountabilities.

• Team player who is willing to assist team members on projects and assist in sharing workloads when necessary.

• Ability to work independently and in a team environment.

• Ability to deliver effective training on compliance issues and requirements.

• Ability to convert technical legislative requirements into suitable advice and be able to communicate difficult concepts and information to business partners.

• Ability to work with multiple objectives, conflicting priorities and complex issues.

• Ability to interact effectively with management and counterparts in other business units.

• Ability to take responsibility for compliance programs and operate to ensure that compliance objectives are achieved.

• Professional attitude and adherence to a high ethical standard.

• Ability to use LAN and PC applications including: Windows, Archer, Microsoft Office, Excel, AWD.

• Bilingualism in French and English would be considered an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.