The Role
Lead the Financial Crimes Operations Governance & Quality Check function, approve global compliance procedures, translate regulatory/MLRO requirements into operational controls, oversee SLA tracking and compliance dashboards, manage audits/regulators, mentor the CPPM team, and coordinate compliance for product launches and cross-functional stakeholders.
Summary Generated by Built In
As the Compliance Manager – CPPM, you will lead the Financial Crimes Operations Governance & Quality Check function, serving as the ultimate authority on compliance procedure governance, and operational SLA tracking. You will act as an independent oversight body, translating high-level regulatory requirements and regional MLRO instructions into clear, enforceable operational procedures. You will manage high-level stakeholder relationships, oversee Quality Check (QC), and represent the firm's compliance program to independent auditors and regulators.
Responsibilities
• Hold final approval authority for all global compliance procedures and high-impact mandates, acting strictly based on the instructions of the Compliance Officers and the MLRO team. Ensure the CPPM team governs overall compliance procedures rather than day-to-day desk instructions and actively guide the Operations team on how to implement them.
• Be part of new product launches, coordinate the stakeholders and align with expectation from compliance standpoint.
• Oversee the framework for tracking and governing Service Level Agreements (SLAs) across various operational teams and banking partners. Own the Compliance Performance Dashboard and present weekly/monthly metrics to Senior Management.
• Serve as the primary point of contact for Internal and external Audits and Regulators, ensuring centralized documentation and evidence are readily available to prove regulatory adherence.
• Manage high-level relationships with Operation, Product, Engineer Teams and Global/Regional MLROs to translate risk appetite and regional legal requirements into standardized operational compliance boundaries.
• Lead the control of quality check frameworks, ensuring independent oversight of operational outputs.
• Manage and mentor the CPPM team, fostering a culture of independence, technical excellence, and rigorous risk control.
• Define the strategic direction of the CPPM team. Establish the framework for what operations must do to remain aligned with global regulatory standards and the overarching Compliance program.
• Be part of new product launches, coordinate the stakeholders and align with expectation from compliance standpoint.
• Oversee the framework for tracking and governing Service Level Agreements (SLAs) across various operational teams and banking partners. Own the Compliance Performance Dashboard and present weekly/monthly metrics to Senior Management.
• Serve as the primary point of contact for Internal and external Audits and Regulators, ensuring centralized documentation and evidence are readily available to prove regulatory adherence.
• Manage high-level relationships with Operation, Product, Engineer Teams and Global/Regional MLROs to translate risk appetite and regional legal requirements into standardized operational compliance boundaries.
• Lead the control of quality check frameworks, ensuring independent oversight of operational outputs.
• Manage and mentor the CPPM team, fostering a culture of independence, technical excellence, and rigorous risk control.
• Define the strategic direction of the CPPM team. Establish the framework for what operations must do to remain aligned with global regulatory standards and the overarching Compliance program.
Requirements
- 5+ years of experience spanning both the compliance sphere and people management.
- A solid foundational knowledge of applicable legislation within fintech and payment services.
- Exceptional Communication: Fluent in English with impeccable written and verbal communication skills; ability to connect with people at all levels.
- Leadership Excellence: Strong organizational, decision-making, and proactive problem-solving abilities.
- Project Management experience would be considered as a plus.
- Tech Savvy: Excellent computer literacy and comfort navigating modern software/tools.
- High level of integrity, discretion, and perseverance.
- A self-starter attitude driven by initiative and a genuine interest in KYC, onboarding, and process optimization.
#hybrid
Life @ Crypto.com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.
Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:
Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at https://crypto.com.
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Skills Required
- 5+ years of experience spanning compliance and people management
- Foundational knowledge of fintech and payment services legislation
- Fluent in English with excellent written and verbal communication skills
- Strong organizational, decision-making, and proactive problem-solving abilities
- Project management experience
- Excellent computer literacy and comfort navigating modern software/tools
- High level of integrity, discretion, and perseverance
- Self-starter attitude with genuine interest in KYC, onboarding, and process optimization
Crypto.com Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crypto.com and has not been reviewed or approved by Crypto.com.
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Fair & Transparent Compensation — Pay is considered market‑competitive in select engineering, product, trading, compliance, and senior roles, with external postings and salary snapshots indicating strong bands in some geographies. Standout offers appear at higher levels, reinforcing that top‑of‑band packages are attainable in certain teams.
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Healthcare Strength — Benefit descriptions include medical, dental, and vision coverage across U.S. roles. Core health insurance is presented as part of a standard modern fintech package alongside other essentials.
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Leave & Time Off Breadth — Benefit materials reference PTO, sick time, and attractive annual leave with additional days for occasions. Time‑off provisions are positioned as a consistent element of the offering, with regional variation.
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The Company
What We Do
Crypto.com was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. Crypto.com serves over 10 million customers today, with the world’s fastest growing crypto app, along with the Crypto.com Visa Card — the world’s most widely available crypto card, the Crypto.com Exchange and Crypto.com DeFi Wallet.
