We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The role
As Compliance Lead you will support operational compliance work, help to maintain our overall company policies, and lead on assisting various business areas on understanding and embedding regulatory requirements.
We’re looking for a mid-level, generalist operational compliance lead to join our fast-paced, growing payments financial technology company. You will hit the ground running from the start, and so we look for people who relish that kind of challenge and pace in helping the business.
We’re a close-knit team and pride ourselves on a culture of communication and transparency. We invite people of all backgrounds to apply.
What your day-to-day will look like
Ensuring appropriate internal oversight is established in accordance with FCA and other regulatory requirements (FOS, PSR), including advising on a variety of regulatory rules, requirements and guidance.
Reviewing and approving customer communications and financial promotions.
Reviewing, developing and embedding collaborative compliance oversight and assurance, particularly around internal processes and procedures.
Drafting policies and procedures, and collaborating with stakeholders across the business to agree content, minimum standards and controls - including providing training.
Reviewing and challenging business proposals to ensure that there has been adequate consideration of regulatory requirements, and evidencing appropriate actions to ensure delivery of fair customer outcomes.
Assisting in the delivery of timely responses to external regulatory enquiries - particularly FCA reporting.
About you:
A mid-level compliance manager/officer with an extensive background and experience in payments (acquiring, card issuing) or similar related field
Strong regulatory reporting experience
An ability to apply FCA regulations in a way that is user-friendly for a varied audience, and how to seek early engagement for compliance initiatives and programmes.
Experience of working in a compliance team in a scale-up environment is welcomed, as is exposure you’ve had to operating in different jurisdictions.
Interest in working with an e-money and payments business, ideally focused on merchant acquiring, and an enthusiasm for innovation in technology.
Strong experience in the implementation of Consumer Duty
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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Top Skills
What We Do
Since launching in 2019 to address business owners’ pain points across the UK, we’ve seen incredible growth as a scaling fintech, welcoming over 150,000 customers and growing the Dojo team to 1,000+ people across five locations. In that time, we’ve also introduced Dojo Virtual Queues & Bookings and the Dojo restaurant finder app, formerly known as WalkUp and loved by 1,000 restaurants and 750,000 diners. Today, we work towards our mission to empower businesses to thrive in the Experience Economy by creating the tools and technology that turn transactions into meaningful relationships. For our business customers, that means fast funding, the fastest payments, smart integrations, and efficient virtual queues & bookings - all with instant insight across the board. For diners, that means getting seated at their favourite restaurants in just a couple of taps on the Dojo app. Whether it’s for busy business owners or hungry diners, every Dojo product is built to address real customer pain points by our dedicated teams in London, Bristol, Hull and Belfast
