Compliance & Incident Management Lead | Onsite | Chesapeake, VA

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

We are seeking a highly skilled and detail-oriented Compliance & Incident Management Lead to independently manage on-site compliance processes, incident governance, and frontline stakeholder coordination for the US geography. This role acts as the primary on-site representative for the Compliance & Incident Management function and is responsible for handling complex cases, conducting initial investigations, ensuring proper documentation, and partnering closely with client HR, Legal, and operations teams.
The role will take full ownership of compliance workflows, hotline case management, I-9/E-Verify escalations, and policy administration. This role requires strong judgment, exceptional accuracy, and the ability to navigate sensitive employee-related issues with professionalism and confidentiality.
This position is based on-site in the US, collaborating daily with Compliance teams, HR operations, legal partners, and Chennai offshore teams.

Responsibilities:

• Take ownership of compliance processes and end-to-end incident response activities, including initial investigation, fact finding, documentation, and timely escalation.
• Serve as the first point of contact for sensitive compliance matters raised on-site by HR, Store Managers, or Operations leaders.
• Hotline Case Management - monitor and manage all incoming hotline reports; log each case into the case management tool with complete details (date, reporter info, summary of concern).
• Ensure proper categorization, confidentiality, documentation, and timeline tracking of each case.

Audit & Transaction Review

• Review and audit transactions processed by offshore teams to ensure compliance with US regulatory requirements and client policies.
• Identify gaps or deviations and coordinate corrective actions with offshore leadership.
• I-9 & E-Verify Compliance
• Fix I-9 issues and support store teams with E-Verify case management, exception handling, and troubleshooting.
• Respond to Form I-9 and E-Verify audits at the State and Federal level, ensuring all documentation is timely and audit-ready.

Escalation & Case Resolution

• Ensure timely escalation of high-risk issues to client HR, ER, or Legal teams.
• Respond to Tier 1 and Tier 2 compliance queries and provide accurate guidance aligned to federal and state guidelines.

Policy Governance & Communication

• Manage updates to HR policies, compliance SOPs, and communication materials.
• Conduct on-site awareness or information sessions with store teams as required.

Stakeholder Collaboration

• Collaborate closely with US HR teams, Legal, Operations, and offshore support teams to ensure accuracy, efficiency, and timely resolution of issues.
• Act as the on-site liaison for compliance quality reviews and governance discussions.

• 2–3 years of hands-on experience managing US Compliance & Incident Management processes (mandatory).
• Experience handling I-9/E-Verify, hotline case management, incident investigation, or policy governance.

Technical Skills

• Working knowledge of HRIS, case management tools, and compliance auditing.
• Strong understanding of US labor laws, I-9 regulations, E-Verify requirements, and compliance documentation standards.

Education

• Bachelor’s degree in HR, Business Administration, Legal Studies, or a related field.

Competencies

• Strong investigative ability and documentation accuracy.
• High integrity, confidentiality, and sound judgment when handling sensitive cases.
• Exceptional attention to detail and audit discipline.
• Strong stakeholder management and client-facing communication skills.
• Ability to manage multiple cases simultaneously with urgency and precision.
• Proactive, solutions-oriented, and able to work independently in an onsite environment. 

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.