Protolabs

Compliance Coordinator

Posted Yesterday

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Maple Plain, MN

Hybrid

Junior

3D Printing • Other

The Role

Support legal/regulatory compliance for product stewardship: review and respond to customer documentation requests, generate declarations, communicate with stakeholders, maintain records, escalate complex issues, and help improve policies and processes.

Summary Generated by Built In

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Compliance Coordinator!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The Compliance Coordinator is responsible for supporting the regulatory compliance activities of the legal department, primarily with a focus on supporting the product stewardship program as part of a team of product stewardship representatives. This position will be responsible for reviewing and responding to customer requests for product stewardship documentation, interfacing with both internal and external customers, and working with compliance management to address those customers’ expectations on a timely and professional basis.

You will:

Research customer requests for regulatory compliance documentation and identify the most effective solution or response.
Generate Product Stewardship Declarations or other templated regulatory reports as needed to support customer requests.
Respond to internal and external customers with effective and timely communications and appropriate documentation.
Provide excellent customer service to internal and external customers to ensure a great customer experience, including writing and verbalizing appropriate explanations of the product stewardship program and resolving any issues, errors or discrepancies that may arise.
Analyze complex requests or complaints to determine when to escalate those situations to compliance management for further guidance.
Maintain accurate record-keeping of customer requests.
Assist in identifying and implementing new product stewardship program opportunities, policies, and processes.
Perform additional tasks or projects as assigned.

What it takes:

Bachelor’s degree or equivalent work experience
2+ years of office support or customer service experience
Strong customer service focus, excellent interpersonal skills, and an ability to work independently and in a team environment
Excellent communication skills and strong sense of urgency
Proven ability to prioritize and complete multiple assignments
Detail-oriented
Willingness to independently search out solutions to new or unique opportunities
Flexibility to adapt to new or changing processes, policies, compliance requirements or tools
Working knowledge of product stewardship regulatory requirements such as RoHS, REACH, Conflict Minerals, a plus but not required

Preferred:

Proficiency in Microsoft Word and Excel
Experience with various software solutions such as Microsoft AX and Salesforce

What's in it for you:

We offer a competitive total compensation package
In addition, we offer competitive benefits including but not limited to:
Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive PTO + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program with a 15% discount
And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

Top Skills

Microsoft Word,Excel,Microsoft Ax,Salesforce,Rohs,Reach,Conflict Minerals,Itar

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The Company

HQ: Maple Plain, MN

1,085 Employees

What We Do

Protolabs is the world's fastest digital manufacturing source for rapid prototyping and on-demand production. The technology-enabled company produces custom parts and assemblies in as fast as 1 day with automated 3D printing, CNC machining, sheet metal fabrication, and injection molding processes. Our digital approach to manufacturing enables accelerated time to market, reduces development and production costs, and minimizes risk throughout the product life cycle.

3D Printing
Our 3D printing service offers a wide selection of materials and technologies to create prototypes and end-use parts with complex geometries and detailed features. With tight process controls, careful design reviews, and extensive quality monitoring, we ensure precise and repeatable 3D-printed parts, every time.

CNC Machining
We use 3- and 5-axis milling along with turning to machine parts from commercial-grade plastics and metals. Our online quoting system and automated manufacturing process enable us to ship parts within 24 hours, helping customers accelerate development and reduce time to market.

Sheet Metal Fabrication
Protolabs is an industry leader in quick-turn sheet metal parts for both prototyping and low-volume production. Our digital approach to manufacturing enables us to fabricate sheet metal parts in as fast as 5 days. Additionally, we can support our customers’ development efforts with component assemblies, several finish options, and screen printing.

Injection Molding
Our injection molding service offers two options—prototyping and on-demand manufacturing—which provide customers a tooling solution that aligns with their project’s requirements. It’s used for quick-turn prototyping, bridge tooling, and low-volume production of up to 10,000+ parts in 15 days or less.