SUMMARY: Responsibilities include interacting with providers to obtain compliance information, coordination of inspections, and working with compliance officers to coordinate their daily activities. Other duties include filing, mailing, faxing, emailing, and responding to inquiries and complaints.
ESSENTIAL FUNCTIONS
- Maintain regular contact with transportation providers to ensure compliance with all contract requirements.
- Verifies provider documents and ensures that they meet contractual requirements as well as scan and maintains documents in InSight and compliance files.
- Update InSight and Eclipse compliance database with new provider information, vehicle information and driver information.
- Documenting and electronic filing activities such as vehicle inspection forms, spot inspection forms, observation forms and digital photography.
- All documentation received must be entered in InSight in a timely manner.
- Accurate and detailed record keeping of all information received.
- Perform other duties and responsibilities as required or requested.
REQUIRED SKILLS AND ABILITIES
- High-level proficiency or above in Microsoft Word is a must.
- Must have excellent written and verbal communication skills
- Excellent time management skills
- Must be able to demonstrate multi-tasking skills in a high-stress environment while working with multiple managers
- Must have a high level of interpersonal skills to handle sensitive and confidential situations
- Ability to work independently or with a team
- Professional appearance
- Positive attitude
- Ability to be flexible with work schedule; could require evenings or weekends to meet contractual obligations.
QUALIFICATION
- High School Diploma
- 5 years’ customer service experience, compliance coordinator experiences a plus
Skills Required
- High school diploma
- Five years of customer service experience
- High-level proficiency in Microsoft Word
- Excellent written and verbal communication skills
- Excellent time management skills
- Ability to multitask in a high-stress environment while working with multiple managers
- Strong interpersonal skills for handling sensitive and confidential situations
- Ability to work independently and as part of a team
- Flexible work schedule, including possible evenings or weekends
- Compliance coordinator experience
What We Do
Verida is a minority-owned non-emergency medical transportation (NEMT) management company serving state Medicaid and managed-care programs. It provides administrative services including call-center support, eligibility verification, claims management, transportation-provider credentialing and monitoring, utilization review, fraud, waste and abuse mitigation, and quality management. Its GPS-enabled mobile technology helps dispatchers track vehicle locations and estimated arrival times, supporting member-focused transportation and access to covered healthcare services.
