Compliance Coordinator
EF Brighton
Full-time/Permanent
Become a vital part of the EF Brighton campus team, helping to elevate accommodation standards and enhance customer satisfaction. In this compliance-driven role, you'll ensure that EF policies and British Council accreditation requirements are met, providing students with a safe and welcoming environment throughout their educational journey.
Careers at EF | Open the world with us
At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Working at EF
Career Progression at EF
Your Role
We are looking for a dynamic individual with attention to detail and enthusiasm to continue to improve accommodation standards and increase customer satisfaction. You will work together with the Accommodation team ensuring that all our admin and documents are up to date for host families and staff, in accordance with EF policy and British Council.
Ensuring an elevated level of record-keeping in a fast-paced environment will be one of your highest priorities. You will have the ability to build strong relationships with host families and help them complete all paperwork by phone or when visiting hosts. Ensuring the quality of our accommodation provision to our customers will be an essential part of the role.
Responsibilities
- Monitoring the organisation’s compliance with regulations and internal policies to ensure they are up to date with relevant laws
- Manage the information flow and perform due diligence checks of new and current host families
- Performing administrative tasks such as file creation, data input, data analysis, record keeping and correspondence
- Educating employees on compliance regulations and the impact of non-compliance on the organisation
- Following up with management to ensure any issues are rectified
- Reviewing marketing materials, and websites to ensure compliance.
- Assisting in the gathering of information internally in response to requests by regulatory organisations
- Support the accommodation team in day-to-day running of the department
- Provide excellent customer service to host families and students
- Shares emergency on call duties with other school staff
Requirements
- Highly motivated, energetic and positive with a sociable and outgoing personality
- Friendly and approachable manner, not afraid to speak to strangers
- Highly organised and thorough, able to use initiative and work unsupervised
- A flexible approach to work and hours of work undertaken is essential
- Ability to handle difficult situations with ease and acts positively under pressure
- Passionate about providing outstanding customer service
- Have the right to live and work in the UK
- All offers are subject to a clear DBS check and two references
Why you will enjoy life at EF Brighton
- Continuous professional development for all staff
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Access to EF Hello language learning
- Employee Assistant Programme (EAP)
- Private health insurance
- Life insurance
- Campus located moments away from Brighton beach
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Skills Required
- Highly motivated, energetic, positive, sociable, and outgoing personality
- Friendly and approachable manner; comfortable speaking with strangers
- Highly organized and thorough, with the ability to use initiative and work unsupervised
- Flexible approach to work and working hours
- Ability to handle difficult situations positively under pressure
- Passion for providing outstanding customer service
- Right to live and work in the UK
- Successful DBS check
- Two satisfactory references
What We Do
A career at EF is something different. You’ll think boldly, own your job, and create a career you are proud of—and have fun doing it. When you join EF, you will join a global community of creative minds, innovators, and change-makers. Since 1965, we've created programs that help people see new places, experience new cultures, and learn about the world and themselves. People are at the heart of everything we do, and it all begins with the talented and collaborative EFers who bring our mission-opening the world through education- to life across 55 countries and counting.
