SUMMARY: Responsibilities include interacting with providers to obtain compliance information, coordination of inspections. Other duties include filing, mailing, faxing, emailing, responding to inquiries and complaints.
Position contingent upon award of contract.
POSITION LOCATION IS ON-SITE IN MADISON, WI.
ESSENTIAL FUNCTIONS
· Maintain regular contact with transportation providers to ensure compliance with all contract requirements.
· Verifies provider documents and ensures that they meet contractual requirements as well as scan and maintain documents in InSight and compliance files.
· Update InSight and Eclipse compliance database with new provider, vehicle and driver information.
· Documenting and electronic filing activities such as vehicle inspection forms.
· All documentation received must be entered in InSight in a timely manner.
· Accurate and detailed record keeping of all information received
· Perform other duties and responsibilities as required or requested.
REQUIRED SKILLS AND ABILITIES
· Working knowledge of Microsoft Office Suite (Word, Excel, Outlook and Powerpoint)
· Must have excellent written and verbal communication skills
· Excellent time management skills
· Must be able to demonstrate multi-tasking skills in a high stress environment while working with multiple managers
· Must have a high level of interpersonal skills to handle sensitive and confidential situations
· Ability to work independently or with a team
· Professional appearance
· Positive attitude
· Ability to be flexible with work schedule; could require evenings or weekends to meet contractual obligations.
QUALIFICATION
· High School Diploma
· 2 years’ customer service experience, compliance coordinator experiences a plus
Skills Required
- High school diploma
- Two years of customer service experience
- Working knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
- Excellent written and verbal communication skills
- Excellent time management and multitasking skills
- Ability to handle sensitive and confidential situations
- Ability to work independently and as part of a team
- Compliance coordinator experience
- Ability to work flexible evenings or weekends when required
What We Do
Verida is a minority-owned non-emergency medical transportation (NEMT) management company serving state Medicaid and managed-care programs. It provides administrative services including call-center support, eligibility verification, claims management, transportation-provider credentialing and monitoring, utilization review, fraud, waste and abuse mitigation, and quality management. Its GPS-enabled mobile technology helps dispatchers track vehicle locations and estimated arrival times, supporting member-focused transportation and access to covered healthcare services.
