The Role
Investigate and manage customer complaints, maintain complaint records, liaise with departments for internal investigations, prepare responses and regulatory reports, identify trends and corrective actions, and support compliance monitoring and reporting.
Summary Generated by Built In
Compliance Complaints Officer
The Role:
We are currently seeking a dynamic and detail-oriented Compliance Complaints Officer to join our Compliance team. As a Compliance Complaints Officer, you will play a pivotal role in ensuring our company's compliance with regulatory requirements and internal policies. You will be responsible for investigating complaints, identifying compliance issues, and implementing corrective actions to mitigate risks. This position offers an exciting opportunity to contribute to a culture of compliance and integrity within our organization.
The main responsibilities of the position include:
- Record, track, and maintain complaints accurately in the complaints register
- Prepare clear, fair, and professional replies to customers and regulatory bodies, ensuring timely submissions
- Oversee the progress of complaints and follow up to secure prompt resolutions
- Carry out internal investigations by liaising with relevant departments to collect and assess information
- Contribute to the preparation of periodic complaint reports, identifying trends, risks, and root causes for management insights
- Provide support in addressing compliance and regulatory-related inquiries from other departments
- Maintain accurate records of complaints, investigations, and corrective actions taken
- Assist senior team members with recurring and ad-hoc regulatory reporting requirements
- Keep up to date with applicable regulations, legislation, and industry standards on complaints management and compliance
- Support the Compliance team in various monitoring activities, developing a stronger understanding of regulatory frameworks
Main requirements:
- Bachelor’s degree in Business, Economics, Finance, Law, or a related field
- At least 2 years of relevant experience
- Previous experience in managing complaints will be considered an advantage
- CySEC Advanced certification will be considered an advantage
- Basic understanding of regulatory requirements and compliance principles
- Detail-oriented with a high level of accuracy in documentation and record-keeping
- Excellent oral and written communication skills in English
- Proficiency in Microsoft Office suite
Benefit from:
- Attractive remuneration package plus performance related reward
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Bring It to Life – Role-Specific Take-Home Task
- Final Connection – Final Interview
All applications will be treated with strict confidentiality!
Skills Required
- Bachelor's degree in Business, Economics, Finance, Law, or a related field
- At least 2 years of relevant experience
- Previous experience in managing complaints
- CySEC Advanced certification
- Basic understanding of regulatory requirements and compliance principles
- Detail-oriented with a high level of accuracy in documentation and record-keeping
- Excellent oral and written communication skills in English
- Proficiency in Microsoft Office suite
Am I A Good Fit?
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The Company
What We Do
XM is a trading platform trusted by over 20 million traders, offering easy access to 1400+ global assets with low spreads, exceptional conditions, and super-fast execution for Forex and CFD trading.
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