- Manage all aspects of the Mortgage Banking’s Quality Assurance (QA) program and coordinate loan file collection for audit or examination.
- Assemble and provide necessary files and/or documentation for QA reviews by internal & external party(ies).
- Review and analyze cause of errors. Communicate QA findings, deficiencies, conditions and outcomes to department staff for future preparation, knowledge sharing and compliance with policies, procedures, state & federal rules, etc.
- Perform internal quality assurance review of files tested by external vendors in accordance with MBD’s Post Closing QA Program and service agreements.
- Develop and perform internal quality assurance reviews in accordance with company policies and procedures to comply with all related Federal & State Laws, agency and client guidelines and requirements. Document areas of non-compliance with the organizations Policy and Procedures.
- Prepares reports of findings explaining errors and citing appropriate defects that do not align with internal policies, investor guidelines, compliance or applicable regulations. Maintain records and correspondence related to the work.
- Participates in review of policies and procedures to provide the department with information for continuous quality improvement. Practices on-the-job quality improvement by leading, facilitating, or recommending improvements.
- Execute the responsibilities as assigned by the Compliance Control Manager, including special projects and assignments.
Job Qualifications/Requirements
- Minimum 5 years of hands-on regulatory compliance experience on designated laws and regulations
- Minimum 5 years of banking or financial industry experience
- Knowledge of consumer protection laws and regulations: (e.g. ECOA, FHA, HMDA, etc.)
- Proficiency in general computer applications
- Bachelor's degree and/or related professional certifications preferred
The salary range for this full-time position is $19.24 Hourly - $21.64 Hourly + bonus + benefits
Salary ranges are determined based on qualifications, level, and location
Exact compensation may vary based on your skills and experience.
Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Minimum 5 years of hands-on regulatory compliance experience
- Minimum 5 years of banking or financial industry experience
- Knowledge of consumer protection laws and regulations
- Proficiency in general computer applications
- Bachelor's degree and/or related professional certifications
What We Do
Headquartered in Los Angeles, Bank of Hope has been providing financial services to the largest Korean-American community in the country for more than 37 years and is today one of the leading Asian-American banks in the United States. Bank of Hope serves a multi-ethnic population of customers through 53 full-service branches in California, Washington, Texas, Illinois, New York, New Jersey, Virginia, Georgia and Alabama. The Bank also operates SBA loan production offices in Seattle, Denver, Dallas, Atlanta, Portland, Oregon, New York City and Northern California; commercial loan production offices in Northern California and Seattle; residential mortgage loan production offices in California; and a representative office in Seoul, Korea. With more than $19.1 billion in assets, the strength of the Bank lies in our experienced management team, focus on sound risk management and governance practices, and commitment to the communities that we serve. Building on our expertise in small business lending, C&I lending, and international trade finance, Bank of Hope is today a diversified financial institution capable of meeting more of your banking needs. Our expanded offering of commercial and consumer products and services now includes residential mortgage and warehouse lending, equipment lease financing, and foreign currency, among others. We are committed to improving the value of our services as Bankers, providing comprehensive financial solutions as Experts, and being good Neighbors that foster growth for our customers and communities. Bank of Hope Bankers. Experts. Neighbors. Member FDIC. Equal Housing Lender.
