Compliance Auditor

takealot.com, a leading South African online retailer, is looking for a highly talented Compliance Auditor to join our Takealot Delivery Team in Kwa-Zulu Natal, reporting to the Regional Franchise Operations Manager. We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Your responsibilities will include:
Franchise Management - Independent Contract (IC) Drivers -
● Conduct in field Driver Shifting Inspection Audits in accordance with the compliance standard operating procedure (SOP) documents
● Remove Drivers from shift if they are non-compliant and fail the inspection audits conducted
● Report the results of the inspection audits to the Hub Owners, Hub Managers and Franchise Management Team, detailing areas of focus for attention and corrective behavior;
● Report on repeat offenders and institute corrective actions and re-training

Pick N Pay Takealot Pickup Point (TPP) -
● Escalate issues experienced during day-to-day operations
● Weekly support visits to support improved business operations - act as a consultant to the Pick N Pay Store management to drive business success
● Driving the company policies, procedures and brand standards through regular auditing processes
● Monitoring and measuring branch performance and productivity against Service Level Agreement’s (SLA’s) through system checks and reports
● Presenting solutions to solve problems to help drive the momentum and success of the Pick N Pay Takealot Pickup Point customer service offering.

General -
● Generate reports on your findings in Excel and PowerPoint (or Google Equivalent)
● Analyze and report on trends in your areas
● Hold review meetings with the appropriate/respective management team
● Review applicable SOP’s as they become due for review
● Monitor compliance with regards to the applicable SOP’s

● Meet Audit KPI’s
● Support Franchise Managers and Food Compliance Coordinators who are performing audits of their practice in the normal course of their duties
● Ensure processing, compliance and administration duties are completed accurately and timeously
● Take responsibility for matters and work assigned tasks
● Conduct housekeeping audits and any other audits that may be assigned
● Must be willing and able to work the required days/hours for the role
o Tuesday to Saturday
o 11am to 8pm daily

Attributes required:
● Exceptional organizational and compliance and administrative skills
● Have a keen eye and attention to detail
● Must be able to work under pressure, being able to manage high workloads from time to time
● Must be able to think outside of the box and be proactive in your approach to your responsibilities
● Must be a solutions-oriented and attention to detail individual – qualitatively (written SOP’s and email structure) and quantitatively (charts and tables)
● Strong analytical and critical thinking, using data to interpret and make informed decisions that are pragmatic and operationally practical
● Ability to present ideas succinctly, both in writing and verbally
● Versatile and with an appetite to learn from the experience of others and independently through experimentation and research
● Ability to handle multiple competing priorities in a fast-paced environment, but also maintain a focus on ranked priorities with the highest strategic impact

Minimum qualification and experience requirements:
● Matric (Grade 12)
● NQF Level 4/ Diploma advantages
● 1-2 Years’ experience in a supervisory role within a Franchise business and/or hospitality industry
● Previous operational auditing experience will be advantageous
● Must be competent in Microsoft Office or Google Equivalent
● Must have a valid driver’s license.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.