Company Description
Through a merger in 2021, the Lendi Group brings together Lendi (and Australia’s #1 online home lending platform) and Aussie Home Loans, Australia’s leading branded mortgage broker. We're revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and Brokers alike. Every day we help thousands of Australians research, compare, apply for, and settle their home loans.
Our vision: To create a new era of seamless connection in property finance.
Our mission: To change the way Australians experience property lending, for good.
Job Description
The Team Manager (Compliance and Assurance) is responsible for overseeing the accuracy and consistency of file reviews within the Sales Compliance team. This role requires a hands-on approach, actively participating in the review process to set an example and provide guidance. The Team Leader will continuously evaluate and refine review procedures to enhance efficiency and effectiveness, ensuring high standards are maintained.
In addition to leading and mentoring the Sales Compliance Team, the Team Manager will identify opportunities for automation and AI-driven solutions to streamline tasks and reduce errors, as well as to help improve the overall efficiency of the review process and free up team members for more complex problem-solving tasks.
The Team Manager will have experience in leadership within a quality review or similar environment, with strong analytical and problem-solving skills. Experience with automation and AI technologies is a plus, as is the ability to communicate effectively and lead by example. The role takes a proactive approach to help foster a culture of excellence and innovation within the team.
- Oversee investigations and assurance reviews completed by Compliance and Assurance Officers within the Sales Compliance Team including identifying and scoping opportunities for targeted post settlement file reviews.
- Prepare reports including insights and trends for relevant stakeholders in addition to outlining findings and recommendations on remedial actions.
- Continuously evaluate effectiveness and scope of reviews undertaken by Compliance and Assurance Officers to ensure continuous improvement and support the business to understand strategic areas of improvement.
- Identify and implement opportunities to gain efficiencies using AI for repeatable tasks.
- Maintain data in Lendi’s GRC management system (Lighthouse), through the management of registers, incidents and issues.
- Support ad hoc risk and compliance activities as needed.
Qualifications
- Strong verbal and written communication skills including an ability to influence at a senior management level.
- Experience in areas such as internal audit, compliance, regulation, conduct risk, culture or operational risk frameworks.
- Previous experience in managing a team of people.
- Ability to proactively identify, understand, communicate and act on current and future risks.
- Work collaboratively with other business units and team members to ensure risks are identified and actions are taken to delivery sustainable results.
- Tertiary qualified in relevant discipline (preferred).
Additional Information
What's in store for you at Lendi?
- Flex-first (Work from home) but must be willing to work onsite as needed or once a week.
- Health Insurance (HMO) for you & 1 free dependent
- Health & well-being programs
- Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
- Competitive commissions/incentives
- Extra allowances will be given for WFH set-up such as internet subsidy
- Life insurance effective on Day 1
- Access to training and opportunities for career progression/promotion
- Fun & exciting monthly social clubs - at the moment done virtually
- Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig.
& many more!
How to Flexi-first:
- You must have a stable fixed internet connection (minimum 25mbps)
- An ample working space with office table and chair is also required.
- Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.
Top Skills
What We Do
We are one of Australia’s fastest growing fintechs, building market leading technology to transform the home loan industry through our powerhouse property lending brands and networks - Aussie and Lendi. Lendi Group exists to transform the stressful, disjointed and sometimes overwhelming journey of financing a property into a friction-free experience for everyone involved. Our cross-functional team of super smart experts and brokers power our brands, products, services, relationships and platforms to help more Australians secure their property dreams, seamlessly. With a shared history of challenging the status quo, our brands provide different experiences for customers but the endgame is always to help more Australians achieve their home ownership dreams.
