We’re doing things differently.
At Zopa, we believe in a data-led, outcomes-focused approach to assurance. We’re looking for a Compliance Assurance Manager to join us on a fixed term contract, to lead the way in embedding this modern, innovative methodology, one that focuses on the key, most important things that influence the outcomes our customers experience.
In this role, you’ll report to our Head of 2nd Line Compliance and lead our compliance assurance reviews, but you won’t just be ticking boxes, you’ll be deep-diving into the data, working with AI and analytics experts, and making sure our approach is focused on what really matters.
A day in the life:
- Running targeted, data-driven assurance reviews – You’ll conduct 2nd line compliance reviews that go beyond process-checking, using data and analytics to assess the actual outcomes customers are experiencing.
- Bringing together AI and risk management – You’ll work closely with our data and AI experts to develop and deploy new tools that enhance assurance through automation and deep data analysis.
- Contributing to compliance analysis and change management requests - Aside from assurance, you'll also assist the team by assisting with ongoing compliance monitoring and feeding into well-grounded 2nd line opinions on business changes.
About you:
- You understand what a good vs. bad customer outcome looks like and what really drives those outcomes. This could come from experience in customer-facing processes, operations, product, customer experience, or risk—anywhere that has given you deep insight into how customers interact with financial services.
- You have a broad understanding of legislation, regulations and guidance applicable to Zopa’s business and the regulatory environment that the bank operates in
- You’re bored of traditional, tick-box assurance and want to use your expertise in a way that truly drives better outcomes for customers.
- You’re a strong problem-solver with a keen eye for what really matters—you focus on key risks, not unnecessary complexity.
- You love working with data and new technology to find better ways of doing things.
- Experience designing or conducting assurance reviews and understand how to evaluate risk management effectiveness.
- You’re a strong communicator who can influence senior stakeholders and explain complex findings in a way that makes sense.
- You’re adaptable, thrive in a fast-paced environment, and love the challenge of building something new.
Bonus points for:
- Experience working with data scientists, AI specialists, or analytics teams.
- Exposure to technology-driven approaches to assurance, risk, or compliance.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Our approach to AI in interviews
At Zopa, AI isn't something we're testing out — it's part of how we work every day. As a proud partner of Jobs 2030, we're committed to building AI fluency across our workforce, and we expect Zopians to use AI as part of how they do their jobs.
Because of that, we want to be transparent about how we think about AI use during our hiring process.
Behavioural and competency-based interviews: please don't use AI. These conversations are designed to understand you — your experiences, your judgment, and how you've approached real situations. An AI-generated answer can't tell us that. What it can do is get in the way of us finding out whether we're the right fit for each other.
Technical interviews: it depends on the role. Some technical stages actively welcome AI use, others don't. Your Talent Partner will let you know what's expected at each stage. Where AI is part of the assessment, we'll be interested not just in the outcome, but in how you used it – the tools you chose, your reasoning, and the decisions you made along the way.
Skills Required
- Understand what good vs. bad customer outcomes look like and drivers of those outcomes
- Broad understanding of legislation, regulations and guidance applicable to a bank
- Experience designing or conducting assurance reviews and evaluating risk management effectiveness
- Strong problem-solving skills with focus on key risks and outcomes
- Comfort and demonstrable interest in working with data and new technology
- Ability to influence senior stakeholders and explain complex findings clearly
- Adaptable and able to thrive in a fast-paced environment, comfortable building new approaches
- Experience working in customer-facing processes, operations, product, customer experience, or risk
- Experience working with data scientists, AI specialists, or analytics teams
- Exposure to technology-driven approaches to assurance, risk, or compliance
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
