Compliance and Quality Specialist

Job Summary

The compliance specialist plays a supportive role in developing, managing and executing the compliance program by establishing plans and processes to identify and reduce compliance violations, preventing and responding to allegations of improper or illegal activities, enforcing compliance, and disciplining non-compliance.

Duties and responsibilities

• Reviews and updates policies and procedures as deemed necessary for annual review or as changes occur. Assists in development of new policies as necessary.
• Monitors and documents compliance activities.
• Consults with legal department and leadership on compliance matters.
• Educates employees on targeted compliance issues.
• Tracks and responses to complaints identified on patient satisfaction surveys.
• Conducts audits and documents findings for all clinics to ensure compliance with DHS regulations.
• Performs compliance audits of existing procedures and controls to identify, detect, and correct noncompliance.
• Evaluates and implements changes to compliance processes due to new or amended regulations.
• Delivers communication and training initiatives that inform stakeholders about compliance requirements. This includes but is not limited to new hire orientation, DHS training, etc.
• Assists the VP of compliance with setting up and running the safety and quality committee. 
• Provides support to all clinics to meet performance and quality metrics to include but not limited to, clinical inspections, health & safety requirements, and patient experience.
• Collaborates with practice administrators on operations, facilities, policies, and regulatory performance. 
• Other duties and responsibilities as assigned

Licensure and Certifications

• NA

Direct reports

• N/A 

EEO Statement

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications and Educational Requirement

• High school diploma or GED required; bachelor’s degree in healthcare or a related field, or an equivalent combination of education and experience, is preferred
• A minimum of five years of progressive experience in healthcare compliance and quality is required
• Ability to demonstrate strong analytical and critical thinking skills is required
• Registered Nurse (RN) license preferred; if applicable, the RN must hold current and unrestricted licensure with the Arizona State Board of Nursing

Working conditions

• Works in an office or clinical setting.
• Exposed to moderate noise levels.
• Emphasizes collaboration with various stakeholders.
• Necessitates effective communication and teamwork.
• Functions in a fast-paced environment.
• May require flexibility in working hours.
• Requires adherence to safety protocols and compliance with healthcare regulations.
• Valid driver’s license and reliable transportation for travel between locations.

Physical requirements

• Must be able to lift 25 lbs.  
• Must be able to sit, stand and walk for extended periods of time
• Must be able to bend, kneel, crawl and twist as needed
• Must be able to see, hear, type, and speak
• Must be able to reach and pull