Compliance and Quality Manager

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. 

• To lead on internal contract assurance inspections of Catch22 Employability & Skills services and to provide RAG ratings, reports and improvement plans to senior management. This will include desk-based auditing and when required on-site audit visits at our locations across the country
• To lead on audit inspections of services ensuring that Catch22 are well prepared before and during commissioner assurance visits  
• Supporting the Operations Managers to ensure compliance and auditing of staff by completing monthly PAAs and supporting the preparation and completion of Brilliant Basics audits
• To become highly knowledgeable about the contractual requirements across all services. To provide advice and guidance to managers and their local operational teams on these requirements and expectations to ensure complete compliance
• Provide line management to the Hub admin and ensure resource is allocated to ensure maximum efficiency of the overall compliance function
• Leading on the training and support for the division’s Admin assistants, supporting them with all their key compliance tasks, ensuring they complete the exceptions reports to help them achieve the best possible PAA scores
• Leading on training new staff on the expectations of outcome evidencing and providing guidance to the division’s Admin assistant’s when they are validating outcomes
• Leading on the collation of impact evidence across all services so that they can be reported quarterly
• Leading on the collation of satisfaction surveys across all programmes so that they can be reported quarterly
• To support the Operational Governance team to prepare for, and manage Matrix Standard inspections and support with any future accreditation requirements
• To assist with projects that will support the wider Catch22 organisation to achieve relevant ISO standards, Merlin, and any other recognised standards of safe, effective, high quality operational delivery and business management.
• Be responsible for compliance against the reporting calendar for the year, ensuring that services are clear on expectations and able to report with ease and on time
• Producing and developing reports on a planned basis and further interim reports as required across all services
• Work with the Data Manager to analyse data to identify and report on themes and trends for the hub to support service delivery and development
• Following processes to ensure all paperwork and performance is tracked and submitted efficiently and accurately. Supporting staff with loading all contractual paperwork onto in house data system when necessary
• Perform, organise, and streamline operational tasks, systems and processes to reduce the potential for errors

Full Job Description

Minimum Level 2 in English and Maths.

Able to demonstrate high level technical skills with experience of working with complex databases.

An understanding and knowledge of quality assurance standards, preferably those relevant to training and employability industries.

Experience of managing MIS and CMS data systems.

Experience in analysing and interpreting data, and in presenting data to a range of stakeholder to inform their decision making.

Experience in providing information, advice and guidance to a range of stakeholders in respect of data, compliance, recording rules, etc.

Able to convey complex information to a range of stakeholders, either through reports or presentations/verbally.

Able to use your own initiative and to plan and prioritise your workload, and willing to go the extra mile when necessary to complete priority activities/meet deadlines.

Able to break down a complex challenges/tasks into an ordered programme of work to achieve a given objective on time and to budget

Excellent ICT skills, particularly MS, MIS products and CRM systems.

An understanding of data protection and information assurance regulations, and the importance of respecting the confidentiality if the information you will have access to.

Salary: £34,000

Hours: 37 hours per week

Contract: Full-time, permanent 

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information.