* Serve as the subject matter expert (SME) for Complaint Analysis which includes analyzing complaint data to identify applicable categories as specified by the Director of Compliance in accordance with the Compliance Management System
* Prepare and maintain complaint reporting for various committees
* Provide timely status and reporting updates to designated manager
* Assist with preparation of Compliance Committee; including development of meeting minutes
* Successfully utilize all compliance software to include but not limited to Ncomply and Nverify
* Assist with developing business unit specific training materials
* Assist with developing, updating and performing risk assessments, including the design and execution
* Assist with developing, maintaining and revising the Bank's compliance policies and procedures
* Develop and maintain strong working relationships with the business units
* Prepare and compile data for applicable audits/examinations
* Provide support to other staff members and departments as needed
* Travel as necessary
* Perform other duties as assigned
* Must be able to remain in a sitting or standing in stationary position for extended periods of time
* Require repetitive motions of the hands and wrist related to writing and typing on an electronic keyboard
* Operate a computer and other office machinery for extended periods of time
* Ability to lift up to 25 pounds
* At least 18 years of age
* Minimum of 2 years previous bank experience required
* Exceptional verbal and written communication, collaboration and time management skills
* Ability to adapt to various work environments and project schedules
* Ability to work independently as well as in a team environment with all levels of personnel
* Ability to maintain confidentiality of information
* Must work under minimal supervision and utilize available resources
* Proficient in Microsoft Office suite
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Skills Required
- High school diploma or equivalent
- At least 18 years of age
- Minimum of 2 years of previous bank experience
- Exceptional verbal and written communication skills
- Collaboration and time management skills
- Ability to adapt to various work environments and project schedules
- Ability to work independently and in a team environment
- Ability to maintain confidentiality of information
- Ability to work under minimal supervision and utilize available resources
- Proficiency in Microsoft Office Suite
- Successful completion of a background investigation according to company policy
- Ability to work effectively with coworkers and all levels of personnel
What We Do
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico. Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom. So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
