Application Deadline: 7/2/26 - Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities. Typically 6 days per month.
This position provides support to the master servicing teams at all levels involving compliance and securitization transactions. This job requires in-office work 1-2 times per week.
Scope/Responsibilities: Proficiency in basic skills and functions of career path; ability to work on broader scope of work assignments ranging in difficulty. Ability to work with department deadlines. Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner. Effectively manages time and utilizes organizational skills to meet deadlines, solve problems, prioritize tasks, follow through on projects, and document results. Responsible for a high level of quality, timeliness, and quantity of work completed.
About the role
Process workflow of Reps and Warrants as required within securitization deal documents, including sending repurchase notices, as needed.
Responsible for obtaining Servicers’ current Certificates of Insurance for Errors and Omissions and Fidelity Bond and updating our tracking system accordingly.
Responsible for obtaining officer and witness signatures, notaries, etc. on closing documents for Master Servicing new deals and providing to Counsel.
Assist management with obtaining final closing documents and the filing of master servicing deal documents.
Manage workflow with Vendor and QC Transaction Summaries and contractual fields uploaded into Master Servicing Deals Database.
Perform QC of Vendor’s Transaction Summaries prior to uploading into Master Servicing Deals Database.
Monitor IDC ratings and Rating Agency ratings for all Depository Institutions utilized by primary Servicers.
Monitor the Projects Database to ensure staff are adding their hours into the database in a timely manner. Run weekly reports to validate the hours and billing. Submit monthly billing to Servicing.
Lead on monitoring MS Compliance Group Mailbox and responding to inquiries.
Work with management and provide timely responses to auditors, attorneys, and business leaders before, during and after a master servicing audit.
Review master servicing pooling and servicing agreements and effectively interpret requirements affecting compliance.
Manage Master Servicing Deals Database and Deals Database for contractual provisions.
Responsible for MS Compliance’s monthly and quarterly whole loan reporting.
Work with management team on projects that require a review of master servicing governing agreements.
Collect and review annual compliance documents from primary servicers, e.g., financial statements, officer certifications, Reg AB and/or USAP audit certifications.
Maintain department policies and procedures for designated areas of responsibility.
May perform other related duties or ad hoc projects.
About you
Education & Professional Experience: Bachelor's degree preferred and typically does not require previous professional level work experience. Mortgage and/or Financial Services experience a plus. High School diploma or state approved equivalency required.
Leadership/Hierarchy: Operates effectively under general supervision. Receives detailed instructions on new projects. Effectively builds strong relationships with team, manager and department. Often goes beyond the basic requirements and takes on initiatives that clearly add value. Often leverages new ideas; promotes new ways of looking at problems and processes.
Level of Decision Making: Some decision-making authority on daily work assignments. Seeks advice from those who’ve solved similar problems. Probes all fruitful sources for answers and thinks ‘outside the box’ to find options. Possess objective analytical problem-solving skills. Requires relatively little direction to get the job done.
Individual/Customer Impact: Decisions and actions have a high impact on the success of the team, department, business line and/or client. Scope of work has a high impact on team, business unit, department and/or processes. Willingness to go above and beyond the minimum requirements to ensure a positive customer experience. Often searches for ways to improve the customer experience.
Communication: Exceptionally skilled in verbal and written form as appropriate for the needs of the audience. Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
Technical Proficiency: Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed. Attention to detail is crucial.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is
$48,500.00-$88,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
Skills Required
- High school diploma or state approved equivalency
- Live within a commutable distance to the Highlands Ranch, CO office
- Ability to work in-office 1-2 times per week (typically ~6 days/month)
- Advanced computer and software skills; ability to manipulate data and create reports
- Exceptional verbal and written communication skills
- Bachelor's degree
- Mortgage and/or financial services experience
Rocket Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Rocket Companies and has not been reviewed or approved by Rocket Companies.
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Healthcare Strength — Coverage includes medical (Blue Cross Blue Shield or Kaiser in CA), dental (Delta Dental), vision (Heritage Vision), life and disability insurance, and employee assistance with no‑cost mental health support. Wellbeing resources extend to pet insurance and on‑site fitness classes.
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Parental & Family Support — Paid leave supports birth, adoption, and fostering, alongside fertility benefits and adoption assistance up to $10,000. Family resources include childcare supports, daycare discounts, and Care.com membership.
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Leave & Time Off Breadth — Paid time off allows up to four weeks in the first year. Time away also includes seven company holidays and additional personal significance days.
Rocket Companies Insights
What We Do
Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard.
