About the Role:
Enova is seeking a Complaints and Credit Reporting Analyst to join the Compliance Team. As a member of this team, you will gain in-depth knowledge of all Consumer brands as well as the regulations, State and Federal, that govern the servicing of our products. Members of this team are subject matter experts in complaint and credit dispute resolution and act as liaisons between Operations and Strategy & Operations to provide guidance and insights into how our policies and procedures are being adhered to and their impact on our customers. This role requires a positive professional demeanor and the ability to clearly and effectively communicate with our internal and external stakeholders.
Responsibilities:
Complaints Management
- Investigate and resolve customer complaints in accordance with regulatory timelines
- Identify trends and root causes in complaint data to drive process improvements
- Coordinate with cross-functional teams to address compliance gaps and corrective actions
- Maintain detailed documentation of complaint resolution processes
- Respond to routine compliance-related questions; escalate any complex or high risk matters to the Compliance Manager
- Provide complaint reporting and prepare recommendations regarding training needs based on complaint analysis
- Assist with preparation for regulatory examinations and internal monitoring or audits
- Perform other functions as assigned
Credit Reporting
- Investigate and resolve credit reporting disputes and consumer complaints
- Manage dispute resolution processes for credit reporting inquiries
- Collaborate with IT teams to maintain data integrity in reporting systems
- Identify compliance gaps and recommend corrective actions
- Track and report on compliance metrics and key performance indicators
Qualifications:
- High school diploma or equivalent (GED), Bachelor’s degree preferred.
- Experience working extensively in Google Suite and Microsoft Office Suite (Docs, Sheets, Word, Excel, etc.)
- Ability to run SQL queries
- Experience using a CRM tool
- Excellent verbal and written communication skills including professional phone presence
- Excellent time management and organizational skills including ability to multitask efficiently and quickly adapt to changing priorities
- Project Management and ability to work independently
- Desire to work in a collaborative team environment
- Knowledge retention – ability to quickly grasp and retain information needed to perform the role
Bonus if you have:
- Experience handling official correspondence, including responding to regulator complaints/inquiries
- 1-2 years working as a team lead
- Experience in fintech or lending industry
Compensation:
The budgeted annual salary range for this position is $42,800 - $58,400. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.
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Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
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What the Team is Saying
What We Do
Enova International is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. Over its 20-year history, Enova has provided over $61 billion in loans and financing to more than 12 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.
Why Work With Us
Our values encourage ownership and accountability, and we believe the best answer wins, regardless of whose answer it is. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our mentality is, "Work someplace awesome." Ready to join us?
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Enova Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.
