Complex Manager

Job Summary

Oversee the day-to-day operations of multiple Raymond James & Associates (RJA) retail branches that are combined to form a functional group. May service clients in his/her own book of business.

Essential Duties and Responsibilities

• Assists Resident Manager at each branch with the following activities:

  • Attracts, selects, orients, trains, and retains Financial Advisors (FAs) and support staff.

  • Supervises daily trading and other office activities.

  • Resolves client complaints.

  • Performs reviews of client accounts.

  • Develops and implements plans to meet office sales goals.

  • Facilitates sales promotion activities such as seminars and luncheons/dinners.

  • Develops and monitors office revenue and expense budgets.

  • Informs FAs about new products and RJA managed underwritings.

• Continually evaluates complex structure and strategic plan, including future growth as needed, to promote overall efficiency and profitability while maintaining a commitment to excellent service.

• Responsible for compliance oversight and ensuring adherence to firm and regulatory policies and procedures.

• May service clients in his/her own book of business.

• Participates in community affairs as a representative of the firm.

• Performs other duties and responsibilities as assigned.

Knowledge of

• Company’s working structure, policies, mission, strategies, and compliance guidelines.

• Economic and accounting principles and practices, the financial markets, banking, and analysis and reporting of financial data.

• Legal requirements and federal and state regulations related to employment.

Skill in

• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.

• Preparing and delivering clear, effective, and professional presentations.

• Identifies the needs of customers through effective questioning and listening techniques.

Ability to

• Continuously learn investment products, industry rules and regulations, and financial planning.Provide a high level of customer service.

• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.

• Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels.

• Articulate reasons behind decisions.

• Keep all appropriate parties up-to-date on decisions, changes, and other relevant information.Establish and maintain effective working relationships with others.

• Identify problems, gather facts, and develop solutions.

Education/Previous Experience

• Bachelor’s degree (B.A.) from four-year college or university, and a minimum of three (3) years experience in a financial services firm, or an equivalent combination of experience, education, and/or training as approved by Human Resources.

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.

• Series 7 and 9 & 10 (or 8) required.

• Series 63 & 65, or 66 as required by state.

• Life, Health, and Variable Annuity Insurance Licenses.

• NFA Commodities License required if any commodities trading is done in the branches.