Complaints Management
About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Responsibilities:
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to de-escalate matters in a calm and professional manner
- Ability to translate and articulate complicated and multi-layered information into simple messages
- Analytic mind that enjoys putting together clues found throughout a variety of information sources
- Must be able to work independently
- Interest in continuously expanding the scope of your expertise through experience and training activities
- Superior written communication skills
- Advanced comfort level with technology
- Adherence to following internal policy
- Shift priorities with little advance notice
- Must be able to work collaboratively within a team environment (both within your respective team and across multiple organizational functions
Requirements
- Bachelor’s or Associate’s Degree in related field from a four-year college or university or alternate
- “equivalency” of a combination of education and experience is sufficient
- Must have previous experience in AU Telco complaints handling, with solid understanding of TIO and ACMA requirements
- Number of years of experience: 6-12 months successful experience in Complaints Management or above
- Resourceful, great at solving unstructured problems with little to no supervision in a fast-paced, high-speed environment.
- Team Player: Demonstrates a strong ability to contribute to the business along with business unit team members and managers; establish collaborative relationships with peers.
- Possess strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
- Excellent written and verbal skills
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What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
