The Role
Lead and manage product quality and customer complaint investigations, prioritize and track CAPAs in Trackwise, perform root cause analysis, implement corrective actions, update procedures, support audits/inspections, and represent complaint investigations in client meetings.
Summary Generated by Built In
Resolute Workforce Solutions (Staff augmentation subsidiary of Brevitas Consulting Inc.) is dedicated to helping organizations achieve tangible results and lasting improvements via successful project delivery, continuous process improvement, and effective management of change. Our expertise is in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Project Management.
We are looking for a highly motivated and energetic professional to join our team as a Complaint Investigator (Quality Specialist) in Mississauga, ON (On-site).
Responsibilities:
- Oversee product quality and customer complaint investigations.
- Manage the control, approval, and tracking of complaint investigations, including CAPA logs in Trackwise
- Prioritize complaint investigations to meet regulatory, client, and business goals.
- Collaborate cross-functionally to determine root cause and implement corrective actions.
- Maintain and update the complaint investigation procedures for continuous improvement when revision is required.
- Represent as the complaint investigator in client meetings to address root cause analysis and concerns.
- Support
Regulatory Inspections and Client Audits specific to the Complaint
Investigation process and procedure.
- Provide assistance to the Compliance Department to perform as supplemental support
for other Compliance activities as required.
Qualifications:
- Bachelor's /Master's Degree in Science or a related field.
- Minimum 5 years of pharmaceutical manufacturing experience.
- Working
knowledge and experience with Root Cause Analysis Tools.
- Experience in Annual Product Reports and Quality Agreements.
- Previous experience with Complaint
Investigations and Deviation Investigations.
- Expertise in Microsoft Office, and Trackwise.
Note: Salary is up to $50,000 per year, depending on experience.
Benefits:
Upon successful completion of probation, you will also be enrolled in our benefit programs:
- Life Insurance
- Accidental Death
- Long Term Disability
- Dental and Healthcare
To Apply:
Click the “I’m interested” button below, or
E-mail your resume in MSWord or pdf format to [email protected] with the following details in the e-mail's Subject Line: Complaint Investigator (Quality Specialist): FIRST NAME, LAST NAME.
We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements.
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Review our Candidate Privacy Policy for more information
Skills Required
- Bachelor's or Master's degree in Science or related field
- Minimum 5 years pharmaceutical manufacturing experience
- Working knowledge and experience with Root Cause Analysis tools
- Experience in Annual Product Reports and Quality Agreements
- Previous experience with Complaint Investigations and Deviation Investigations
- Expertise in Microsoft Office and Trackwise
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The Company
What We Do
Resolute Workforce Solutions is a recruitment firm that specializes in connecting employers with skilled professionals, focusing on delivering high-quality, value-added employees across various sectors.
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