Complaints Specialist

Posted 21 Days Ago
Be an Early Applicant
Coimbatore, Tamil Nadu, IND
In-Office
Mid level
eCommerce • Information Technology • Marketing Tech • Design
Award winning experts in eCommerce! We have more than ten years of experience with eCommerce solutions.
The Role
Manage and maintain global product compliance documentation, ensure adherence to international regulations (REACH, RoHS, TSCA, PFAS, Prop 65), coordinate cross-functional and supplier data collection and IMDS submissions, monitor regulatory changes, and investigate/resolve compliance issues and customer inquiries.
Summary Generated by Built In
Manage and maintain product compliance documentation to support global regulatory and customer requirements.
Support site-specific product compliance initiatives by ensuring adherence to facility-, customer-, and region-specific regulatory, quality, and environmental requirements, and coordinate with cross-functional teams to maintain ongoing compliance.
Ensure compliance with international product regulations and environmental directives, including REACH, RoHS, TSCA, PFAS, Proposition 65, and other applicable global requirements.
Coordinate with Engineering, Quality, Procurement, Suppliers, and Customers to obtain and validate compliance data.
Review supplier documentation for completeness and regulatory compliance and follow up on outstanding requests.
Support IMDS submissions and maintain accurate material data records to meet customer and regulatory requirements.
Monitor changes to global product compliance regulations and assist in implementing updated compliance requirements.
Investigate and resolve compliance-related issues, documentation discrepancies, and customer inquiries.

We are looking to hire a candidate with 3 to 4 years of experience who has completed an Engineering degree, preferably with a background in the Manufacturing industry.

Requirements
Compliance, Documentation, Product regulation

Skills Required

  • 3 to 4 years of relevant experience
  • Completed Engineering degree
  • Background in Manufacturing industry
  • Knowledge of REACH, RoHS, TSCA, PFAS, Proposition 65 and other global product regulations
  • Experience with IMDS and maintaining material data records
  • Experience preparing and maintaining product compliance documentation
  • Experience coordinating with Engineering, Quality, Procurement, Suppliers, and Customers
  • Ability to review supplier documentation and resolve compliance discrepancies
Am I A Good Fit?
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The Company
HQ: New York, NY
Year Founded: 2004

What We Do

At Vserve, we are award winning eCommerce specialists! Vserve is one of the leading full-service ecommerce agencies that offers a range of ebusiness solutions, catalog management services, and business intelligence expertise. In short, we specialize in delivering customized ecommerce solutions that make your business work for you so that you can work less!

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