Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
About the Team
The People Experience and Success team is at the core of Gorgias' People function, ensuring our employees are supported, engaged, and rewarded. Within this team, the Total Rewards sub-department focuses on compensation, benefits, and equity to attract and retain top talent worldwide.
Please submit your resume in English for consideration.
About the role
We are looking for a Compensation & Equity Analyst to join our Total Rewards team. Reporting to the Head of People Experience and working alongside our Sr. Total Rewards Specialist, you will be responsible for designing, analyzing, and maintaining competitive compensation and equity programs across multiple countries such as the US, Canada, France and Serbia. You will play a key role in promoting Gorgias's compensation philosophy by administering, supporting, and developing compensation programs and practices that support fairness, market competitiveness, and compliance across our global workforce.
What you’ll do
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Conduct market research and benchmarking to ensure Gorgias’ compensation structures remain competitive and aligned with our compensation philosophy alongside our Sr Compensation Analyst
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Support cyclical compensation programs including promotions, salary benchmarking, and pay equity analyses.
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Partner with Finance and Legal teams to administer and maintain equity programs, including stock option grants and employee equity transactions.
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Assist in the development of total rewards policies and guidelines that align with Gorgias’ business goals.
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Provide compensation analysis and guidance to HRBPs and leaders on salary adjustments and promotions.
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Support the annual compensation reviews with data-driven insights and recommendations.
Who you are
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3+ years of experience in compensation and compensation benchmarking tools, equity administration, or total rewards, preferably in a global tech company or consulting firms.
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Knowledge of compensation and equity practices in North America and Europe.
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Experience with equity programs, including stock options and RSUs
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Advanced Excel/Google Sheets skills; experience with HRIS and equity management software is a plus.
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Strong analytical and problem-solving skills with a data-driven mindset.
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Ability to work cross-functionally with Finance, Legal, and People teams.
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Excellent communication skills with the ability to translate complex data into actionable insights.
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High attention to detail and ability to work independently in a hybrid, fast-paced environment.
Company Perks and Benefits:
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🏖️ 5-week vacation plus 2 weeks RTT
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🤕 Paid sick leave
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🌏 6 weeks full remote/year
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🧸 Paid parental leave (16 weeks)
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🚊50% of public transportation reimbursed
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🍽️ Personal credit card to buy lunches (we use Swile)
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🏥 We provide private health insurance (we use Alan)
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💆🏻♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)
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📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
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🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.
If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!
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What We Do
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world. We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel. We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.
Why Work With Us
We're a data-driven team which encourages collaboration and ensures every employee has the opportunity to learn and grow. At Gorgias, we believe in our mission and to make it happen, we are creating a cross-collaborative team of talented people who live by our values, believe in the product and are willing to learn. Join our team and grow with us!
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