Community Support Specialist

Reposted 8 Days Ago
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Penang, Daerah Timor Laut, Penang, MYS
In-Office
Entry level
Artificial Intelligence
The Role
The Associate Project Coordinator supports project management activities, communicates with resources, updates documentation, and ensures process efficiency, handling low-level project tasks.
Summary Generated by Built In

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

Overview
The Associate Project Coordinator assists the Project Coordinator in the day-to-day running of the project. They perform low level project management tasks such as updating trackers and answering emails from crowd resources. The Associate Project Coordinator communicates project details and addresses project issues on a resource level. Entry-level position.
Duties and Responsibilities
• Does not directly manage internal resources.
• Compiles reports on daily production.
• Follows and helps to update Lean documentation.
• Performs low-level project management tasks.
• Communicates project details with crowd resources.
• Addresses project issues on a resource level.
• Work with other PCs, PMs, and SPMs to ensure appropriate coverage of all duties within the appropriate process flow.
• Respond to ambiguities/changes/updates from project management in a timely manner.
• Identify and communicate process improvements or areas of waste to enhance process flow and promote efficiency.
• Complete End of Day (EOD) reporting pertaining to process flow to ensure proper hand off to the next shift owners.
• Meet or exceed all daily, weekly, and monthly KPIs pertaining to the specific process flow of the assigned project.
• Additional duties as required.
Requirements
• College/University degree.
• Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint.
• General knowledge of online communication.
• Willingness to work overtime if necessary.
• Remote, office, or hybrid work environment depending on specific position.
• Ability to follow directions and perform time bound tasks accurately and efficiently.
• Ability to perform repetitive tasks without degradation in quality.
• Detail-oriented problem-solving mindset.
• Organized and focused enough to work independently as a role player within a team environment.

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Skills Required

  • College/University degree
  • Basic familiarity with Microsoft Office 365 including Outlook, Excel, and PowerPoint
  • General knowledge of online communication
  • Willingness to work overtime if necessary
  • Detail-oriented problem-solving mindset

Centific Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Centific and has not been reviewed or approved by Centific.

  • Healthcare Strength Feedback suggests core medical, dental, and vision coverage is comprehensive, with mental‑health support included. U.S. offerings also include HSA/FSA and are described as solid insurance options.
  • Flexible Benefits Feedback suggests flexible hours and work‑from‑anywhere options are widely promoted, with flexible PTO available in some contexts. Learning stipends and development programs add adaptable elements to the package.
  • Parental & Family Support Feedback suggests paid parental leave is explicitly available to all parents. This positions family leave as an accessible component of the overall package.

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The Company
HQ: Redmond, WA
2,900 Employees

What We Do

Zero distance innovation for GenAI creators and industries Expertly engineering platforms and curating multimodal, multilingual data, we empower the ‘Magnificent Seven’ and enterprise clients with safe, scalable AI deployment We a team of over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We bring platforms, partners and 1.8 million vertical domain experts to create high-quality pre-trained datasets, fine-tuned industry-specific LLMs, and RAG pipelines supported by vector databases. These innovations can reduce GenAI costs by up to 80% and bring GenAI solutions to market 50% faster in 230 locales.

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