Community Support Specialist $1000 Sign On Bonus!! -In Office-Boston,MA

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Community Support Specialist for our growing team in Massachusetts.

This role is field-based position and will require you to travel to our office in Boston, MA at least 5 days a week.

Department & Position Overview: 

The Community Support Specialist will perform in home visits in the home of the Adult Foster Care member to assist them in starting on services with FreedomCare. You will guide them through the necessary paperwork, provide guidance on using our FreedomCare mobile app, and start their services On Care. Once the member is On Care, the Community Support Specialist will assist the Care Manager and LPN in conducting in home visits to ensure they are receiving quality service, and address any concerns the caregiver or patient has.

Adult Foster Care is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs. The goal of this service is to provide necessary care while fostering and emphasizing the patient’s independence in a home environment that will provide them with a range of care options as their needs evolve. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs while preserving the dignity, self-respect, and privacy of the patient. 
Every Day You Will:

• Reviewing policies & procedures, necessary paperwork, and provide guidance on the FreedomCare Plus app during Orientation while starting the case On Care 
•  Periodic quality visits/check-ins for on-care cases 
• Respects client and employee rights and privacy, ensure the security of protected information, practices in an ethical manner and is compliant to the agency’s compliance program and privacy policy. 
• Participating in the development, implementation and ongoing review of the AFC plan of care with the member. 
• Completing a progress note corresponding with each on-site visit and encounter with members; 
•  Provide appropriate health education, information, support, and counseling to caregivers/patients as required per case 
•  Engaging in interdisciplinary meetings with the care managers, caregivers, and patients 
•  Collaborate in the care practice and communicate impressions of cases to appropriate staff 
•  Critically assess procedures and implement improvements for evaluation of cases, feedback to appropriate parties, and training of caregivers 
•  Wear multiple hats as operations develop 

Ideal Candidate Will Possess:

• Two or more years of experience working with elders or disabled adults and caregivers
• Previous field experience in a medical or case management environment, preferred
• Experience with data input, case review/case note entry; Salesforce experience is a plus
• Working knowledge of ADL/ IADL assessments
• Valid driver’s license with an insured vehicle for travel within the state
• Excellent verbal and written communication, organizational and time management skills 
• Strong critical thinking and problem-solving skills 
• Proficient in Microsoft (i.e., Word, Excel, Outlook) 

Nice-to-Haves:

• Bilingual Spanish strongly preferred
  

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.

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