Community Standards Coordinator

Posted 2 Days Ago
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Loxahatchee, FL, USA
In-Office
Entry level
Professional Services • Real Estate
The Role
Provides resident customer service and explains HOA governing documents and violations. Conducts community property inspections, documents and photographs deed restriction violations, and assists homeowners with architectural review applications and committee submissions. Requires strong organization, communication, confidentiality, MS Office proficiency, and problem-solving skills. The role may involve driving, walking long distances, flexible evening or weekend schedules, background screening, and maintaining a valid driver’s license.
Summary Generated by Built In

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the community:

This community features a large clubhouse, pools, miles of trails, plus a farm and community garden all situated around a central lake. These amenities combine to offer residents a rich and earthy experience. Nearly every home will back up to a park, greenway or nature trail. Here, neighbors can enjoy the simple pleasures of country living, along with the connectivity and conveniences of city life.

The Community Standards Coordinator will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

What you’ll accomplish:

  • Conduct community drives and inspections of residential properties.
  • Issue violations of the deed restrictions with specific reference to property maintenance and aesthetics.
  • Document, photograph and record all violations.
  • Assist Homeowners with the Architectural Review process.
  • Prepare applications for the committee review.

What we’re looking for:

  • Professional and adaptable, demonstrate good time management and organizational skills and have demonstrated an ability to maintain the confidentiality of business matters
  • Self-motivated, dependable, organized, and efficient with excellent problem-solving skills
  • Computer skills that include a strong working knowledge of MS Office programs such as Outlook, Word and Excel
  • Able to communicate effectively orally and in writing, and have high attention to detail
  • Have excellent telephone manner, with a commitment to the highest customer service possible
  • Must have a valid driver’s license in the state of employment and have reliable means of transportation as a personal vehicle may be required to perform certain responsibilities
  • Must be available to work a flexible schedule to meet the needs of the site as determined by the Community Manager, including possible evenings and weekends
  • Must pass a pre-employment drug screen and background check
  • CAM license preferred (Required in Florida, Georgia and Nevada within six months of hire)

The physical requirements can vary, but generally, they may include:

  • Mobility: Ability to walk the grounds long distances in various weather conditions.
  • Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
  • Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
  • Manual Dexterity: Skills in using technology, including computers and mobile devices.
  • Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [email protected] so we can review next steps together.

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

What we offer:

  • Comprehensive benefits package including medical, dental, and vision
  • Wellness program
  • Flexible Spending Accounts
  • Company-matching 401k contributions
  • Paid time off for vacation, holidays, medical, and volunteering
  • Paid parental leave
  • Training and educational assistance
  • Support programs, including Employee Assistance Program and Calm Health
  • Optional benefits including short- and long-term disability, life insurance, and pet insurance
  • Most importantly, a caring team who is dedicated to your success!

Skills Required

  • Strong working knowledge of Microsoft Office, including Outlook, Word, and Excel
  • Effective oral and written communication skills
  • Strong time management, organizational, problem-solving, and attention-to-detail skills
  • Ability to maintain confidentiality of business matters
  • Valid driver's license in the state of employment
  • Reliable personal transportation when required for job responsibilities
  • Availability to work a flexible schedule, including possible evenings and weekends
  • Ability to pass a pre-employment drug screen and background check
  • Ability to walk long distances in varying weather conditions and occasionally lift up to 25 pounds
  • CAM license; required in Florida, Georgia, and Nevada within six months of hire
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The Company
HQ: Scottsdale, AZ
500 Employees
Year Founded: 1973

What We Do

Founded in 1973, CCMC is a prominent community association management company specializing in large-scale, master-planned communities. CCMC partners with HOA boards and developers to provide expert management, operational excellence, and a people-first resident experience. Serving over 155 communities across nine states, the company focuses on redefining community management by bringing people together and transforming households into homes.

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