Community Specialist

About the team & opportunity 

What’s so great about working on Calendly’s Customer Experience team? 

We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.

Why do we need you? Well, we are looking for a Community Specialist  who is Calendly savvy, comfortable in public communities, and is excited to become proficient in community management. You will report to the Senior Manager, Community and will be responsible for helping support Calendly Community by being  passionate about maintaining a constructive and welcoming environment while crafting personal connections with and between our community members.

A day in the life of a Community Specialist at Calendly

Calendly Community is the destination and launching point for users’ quests for help, inspiration, and connection. Whether new to scheduling automation, calendar proficient, or a top-tier scheduling pro - the community helps users grow and share their knowledge using collaborative spaces, a coordinated user experience, and ever growing collective knowledge.

On a typical day, you will be working on: 

• Cultivate positive and constructive interactions within the community. Encourage members to share their thoughts, questions, and experiences. Find opportunities to strengthen our relationships with power users.
• Listen and engage regularly with community members, providing them with any support and resources they need. Keep a close eye on community discussions, ensuring they align with community guidelines and policies. Provide timely and useful responses to community members' questions and issues.
• Capture and triage feedback from the community. Work with CX Operations teams to add additional perspective - both qualitative and quantitative - to our Voice of the Customer program. Help champion community-suggested improvements and features with the Product org.
• Share relevant information, updates, and resources to keep members informed and engaged. Chip in to the creation of engaging and insightful content, such as blog posts, FAQs, or video tutorials, to improve the community experience.
• Create valuable proactive and reactive content for Community and Support that helps increase self-serve resolution, decrease redundant questions, and helps improve the customer experience.

What do we need from you?

• 2+ years experience in community management and/or 3+ years customer support roles
• Experience in a fast growth SaaS environment; comfortable with rapid change, and product support
• Excellent verbal and written communication skills; ability to create or maintain communications specific to the intended audience - concise, well crafted, and correctly toned
• A fast learner capable of independent study and self-teaching when needed
• Capable of working independently on day-to-day responsibilities and collaborating with peers
• A love for interacting directly with community members. Comfortable building networks and having hard conversations when needed
• A passion for customer advocacy and advocating for their needs, raising feedback, and closing the feedback loop
• A strategic problem solver with the ability to keep multiple responsibilities organized and an eagerness to take on any task when needed; strong project management and task prioritization skills
• Strong self-awareness; the right candidate will always be learning, exploring, and finding the new limits of their professional comfort zones
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

What’s in it for you? 

Ready to make a serious impact? Millions of people already rely on Calendly’s products, and we’re still in the midst of our growth curve — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at [email protected] . 

Calendly is registered as an employer in many, but not all, states. If you are located in California, Alaska, Hawaii, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment.  you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

The ranges listed below are the expected annual base salary for this role, subject to change.

Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.

Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for our Quarterly Corporate Bonus program (or Sales incentive), equity awards, and competitive benefits.

Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
• Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2