Community Services Manager

Location: Crowell, Texas
Employer: Rolling Plains Management Corporation (RPMC)
Status:  Full Time

Rolling Plains Management Corporation is seeking a full-time Community Services Manager to work in our Crowell, Texas Community Services in the RPMC Central office. This opportunity offers a rewarding way to earn income while making a difference.

Join a respected nonprofit organization where you'll gain valuable hands-on experience, develop transferable professional skills, and contribute to meaningful programs that positively impact children, individuals, and families throughout the communities we serve.

Position Summary:

Rolling Plains Management Corporation is seeking applicants for the position of Community Services Manager at the Community Services office in Crowell, Texas. This is a full-time hourly position within the Community Services Assistance Division. This position entails mainly tasks that are technical and diverse in nature and require the capacity of judgment, action, and ability to work with others to accomplish program goals and integration of program activities.

The Community Services Manager plays a key role in connecting individuals and families to essential services while strengthening partnerships with community organizations.   This position supports the mission of Rolling Plains by delivering high-quality case management under the Community Services Block Grant (CSBG) program and collaborating with local partners to address the causes and conditions of poverty.  This position will ensure that the program activities for CSBG, CEAP, TVC, and TBRA programs are performed according to each contract and that our clients are served in a timely manner.  The Community Services Manager’s duties include strong community communications with the public, may include supervision of staff, information on RPMC programs/activities and all community resources and be able to discuss programs and to involve the residents of the neighborhood in seeking solutions for family and community needs. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Conduct comprehensive intake and needs assessment for individuals and families seeking assistance
• Provide direction and guidance in the CSBG, CEAP, TVC and TBRA Programs.
• Provide information to local citizens concerning all RPMC programs/activities/opportunities.
• Responsible for data entered in the automated system in a timely and accurate manner.
• Maintains information on all community resources/activities/opportunities
• Maintain a strong presence in the community.
• Responsible for an outreach Schedule which outlines the programs, organizations, and services which RPMC plans to target to increase RPMC exposure in the community and the resources to clients.
• Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases.
• Responsible for timely and accurate processing of payments.
• Responsible for program compliance. Ensure rules and regulations are followed and ensure compliance with program goals, case management agreements, and policies and procedures.
• Responsible for ensuring accurate and appropriate client records/documents are developed and maintained.
• Responsible for ensuring office supplies are ordered for staff
• Responsible for ensuring a productive work environment.
• Provide excellent customer service.
• Assure confidentiality of clients, potential clients, and co-workers.
• Work cooperatively and jointly with clients, staff, agency divisions and vendors.
• Develop and/or maintain filing systems, assuring that all files are maintained according to policy.
• Responsible for expenditures within the established and approved budget.
• Must be focused on excellence and continuous improvement
• Show up to work on time, ready to work scheduled hours.
• Notify supervisor of any real or perceived problems.
• Demonstrate continuous effort to improve operations, streamline work processes and work cooperatively and jointly with clients, other staff, vendors, funding source staff, and monitors.
• Work independently and cooperatively, using good time management skills and flexibility.
• Use all basic office equipment in an efficient and effective manner.
• Communicate effectively with all levels of employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.
•  Handle and prioritize a variety of assignments
•  Keep the work area and assigned site clean and well maintained.
•  Demonstrate awareness and sensitivity of cultural and community issues.

RPMC offers its full-time employees a comprehensive benefits package that includes:

• Medical and employer paid dental, and vision insurance 

• $25,000 life insurance policy at no cost to employee

• Dependent care FSA (up to $5000 per year provided by employer)

• Telemedicine, tele-counseling, and Employee Assistance Program (EAP)

• Matching 401K plan

• Paid sick leave, vacation leave, and 14 paid holidays

• Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance

• Position remains open until filled

Rolling Plains Management Corporation is an equal opportunity employer.

• Bachelor’s degree with major work in case management or degree in closely related field; OR a non-related bachelor’s degree or associate degree with one-year case management/customer service work/social service work; OR a high school diploma/GED with five years case management/customer service/social service work experience.
• Bilingual (English/Spanish) a plus.
• Previous case management experience is a plus.
• Supervisory experience preferred.
• Excellent interpersonal, communication, and organizational skills required.
• Must be attentive to detail, thorough, and possess a strong work ethic.
• Ability to communicate effectively with all levels of employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.
• Ability to balance a variety of duties, prioritize, and meet deadlines required.
• Ability to communicate effectively with clients, other team members, and management.
• Possess demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, Teams, and Outlook.
• Ability to understand and carry out instruction and procedures with minimal supervision
• Must be dependable, organized, self-motivated, make sound decisions,
• Available for a light amount of night and weekend work.
• Ability and desire to work with a diverse population and low-income individuals required.
• Must be able to pass criminal background or other checks as required.
• Must be willing to take and pass a drug/alcohol test and comply with the "Drug Free": Agency Policy
• Must possess ability to provide reliable self-transportation capable of regional travel. Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency.

• Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned.
• Employees are regularly required to bend and squat in the process of locating and maintaining client files.
• The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture.
• Occasional pushing, pulling, lifting and/or moving up to 25 pounds.

• Possess ability to adapt to inclement weather conditions and/or situations.
• Ability to drive, occasionally long distances within the region.
• Noise level could be moderate to loud in work environment
• Ability to work in stressful environment and deal effectively with stress.
• Ability to perform duties and adapt to flexible work schedules as established by management

• Normal travel - ability to travel to job related activities such as client services provision, meetings, training, and workshops, both in and out of the service area.
• Must be able to travel by air as needed to attend training, conferences, and related activities.