Job Purpose
This entry-level position is all about engaging directly with residents within our community and fostering connections that drive sales. This role is about sales and building relationships.
This is a commission - base pay position, responsible for selling products and services at our sales kiosks, community events, and retail partner stores.
Essential Functions
- Provide a high level of quality service, excel in needs assessment and consultative selling, and have a thorough understanding of the products and services offered by the Company.
- Educate residents about the features and benefits of our offerings, addressing any questions or concerns they may have.
- Represent the company at sales kiosks, industry events, conferences, and trade shows to expand our network and visibility within the community.
- Build and maintain a network of loyal customers within the community through exceptional customer service and follow-up.
- Maintain accurate records of sales activities and resident interactions using our CRM system.
- Continuously seek out ways to enhance the resident experience and drive sales growth.
Education
Four years of High School or equivalent
Requirements:
- High school diploma or equivalent; college education is a plus.
- Previous experience in direct sales, customer service, or community outreach is advantageous but not required.
- Exceptional interpersonal skills and the ability to connect with people from diverse backgrounds.
- Self-motivated with a positive attitude and a drive to succeed.
- Excellent communication and presentation skills.
- Ability to work independently and manage time effectively.
- Comfortable working outdoors and in various weather conditions.
- Access to reliable transportation for traveling within the community.
- Flexibility to work evenings and weekends as needed.
Experience
1 to 3 years in a related field
Special Knowledge, Skills and Abilities
Superior Listening skills, Intelligent, able to absorb and demonstrate a thorough understanding of a broad range of products, services, procedures, and systems Superior consultative selling skills, needs assessment skills, problem-solving skills, and integrative thinking. The sales rep must be a self-motivator, able to work with minimal supervision and be able to effectively educate customers about Hawaiian Telcom's products and services.
Hourly Pay + (plus uncapped commissions)
Salary: $35k-$49k
Skills Required
- High school diploma or equivalent
- College education
- Previous direct sales, customer service, or community outreach experience
- Exceptional interpersonal skills and ability to connect with diverse individuals
- Self-motivated attitude and drive to succeed
- Excellent communication and presentation skills
- Ability to work independently and manage time effectively
- Comfort working outdoors and in various weather conditions
- Reliable transportation for travel within the community
- Availability to work evenings and weekends as needed
- Superior listening, consultative selling, needs assessment, problem-solving, and product education skills
What We Do
Hawaiian Telcom is a Hawaiʻi-based communications provider that connects residential and business customers through statewide fiber infrastructure. Its offerings include high-speed fiber internet, phone service, television, Wi-Fi, and related technical support. Founded as Mutual Telephone Company, it has expanded from traditional telephone connectivity into advanced broadband and digital communications while continuing to invest in fiber network expansion across the islands.
