The Role
The Community Resource Navigation Specialist assesses clients' needs for self-sufficiency, provides assistance with applications, makes referrals, and coordinates outreach and events.
Summary Generated by Built In
Carlsbad, CA - Laurel Tree Apartments
Hourly Rate: $20.50 - $24.37 (DOE/Q)
MAAC STORY
Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/.
DEFINITION
The incumbent, under supervision, assesses clients’ needs in key areas of self-sufficiency to inform case planning and make appropriate referrals; the incumbent also ensures the provision of income supports ranging from emergency food assistance to emergency relief funds to public assistance. The incumbent may conduct outreach to engage tenants and community members in services.
Incumbents are assigned to one or multiple locations throughout San Diego County. Currently, services are delivered out of six MAAC affordable housing sites; Laurel Tree (Carlsbad), Mercado (Barrio Logan), Villa Lakeshore (Lakeside) Hillside Views (Bayshore), San Martin de Porres (Spring Valley), and Valencia Pointe (Logan Heights).
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
QUALIFICATIONS AND SKILLS
Knowledge of:
EDUCATION/EXPERIENCE/CERTIFICATION/SPECIAL REQUIREMENTS
Hourly Rate: $20.50 - $24.37 (DOE/Q)
MAAC STORY
Since 1965, MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education, Economic Development, Health & Wellbeing, Housing, and Advocacy & Leadership Development. Through a wide variety of programs, MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at http://www.maacproject.org/.
DEFINITION
The incumbent, under supervision, assesses clients’ needs in key areas of self-sufficiency to inform case planning and make appropriate referrals; the incumbent also ensures the provision of income supports ranging from emergency food assistance to emergency relief funds to public assistance. The incumbent may conduct outreach to engage tenants and community members in services.
Incumbents are assigned to one or multiple locations throughout San Diego County. Currently, services are delivered out of six MAAC affordable housing sites; Laurel Tree (Carlsbad), Mercado (Barrio Logan), Villa Lakeshore (Lakeside) Hillside Views (Bayshore), San Martin de Porres (Spring Valley), and Valencia Pointe (Logan Heights).
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Meet with current or prospective clients, administer assessments, and ask a series of questions for the purpose of compiling data, and then use this data to determine the best next course of action for clients and potentially qualify them for other programs
- Make appropriate referrals to MAAC programs and other agencies; provide sufficient follow-up to ensure clients received supports and services
- Assist clients with their applications for emergency and public assistance; may entail distributing financial assistance in the form of gift cards or checks
- Coordinate monthly food distribution events; provide site supervision, recruit and supervise volunteers, and complete reports and related data entry
- Create and maintain paper and digital records for clients, which include eligibility and intake documentation; ensure compliance by adhering to funding/contract requirements for tracking and reporting
- Coordinate on-site activities including presentations and/or classes offered by partners, community meetings and community building events, and computer labs
- Conduct outreach at sites and in surrounding communities to engage individuals and their families in services
- Provide orientations, workshops and stand-up presentations as required
- Performs other related duties as assigned.
QUALIFICATIONS AND SKILLS
Knowledge of:
- Social services in San Diego County
- Case management skills; accurate and thorough documentation skills
- Effectively communicate with persons of diverse cultural/socio-economic backgrounds
- Clearly present information both orally and in writing
- Work a flexible schedule, including occasional evenings and weekends
EDUCATION/EXPERIENCE/CERTIFICATION/SPECIAL REQUIREMENTS
- High school diploma or equivalent
- One (1) year of experience in the non-profit or government sectors
- Bilingual/biliterate required
Skills Required
- High school diploma or equivalent
- One (1) year of experience in the non-profit or government sectors
- Bilingual/biliterate
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The Company
What We Do
MAAC Project is a dynamic nonprofit organization that empowers individuals and families in San Diego County by providing a wide range of comprehensive social services focused on promoting economic mobility and self-sufficiency, including housing and education.
