Community Relations Specialist

Posted 23 Days Ago
Be an Early Applicant
Tampa, FL, USA
In-Office
Mid level
Healthtech
The Role
Drive membership growth through field-based outreach, relationship building with brokers, health plans, and senior communities. Plan and deliver presentations and events, track/report outreach performance, and collaborate cross-functionally to support growth and retention. Heavy local travel and public-facing community engagement.
Summary Generated by Built In
InnovaCare Management Services Company, LLC

Essential Job Functions

  • Drive membership growth by achieving and exceeding a target of 10+ new members monthly
  • Build and manage strategic relationships with health plans, brokers, senior communities, and local partners
  • Execute daily outreach and networking efforts to generate referrals and enhance brand visibility
  • Plan and deliver presentations, events, and community engagement initiatives
  • Maintain a strong and consistent market presence to drive awareness and trust
  • Own performance tracking and reporting (daily, weekly, monthly) on outreach activity and results
  • Partner cross-functionally to support growth and retention strategies

Minimum Required Education, Experience & Skills

  • Bilingual (English/Spanish) – fluent with strong presentation ability
  • Associate’s degree or higher
  • Experience in Medicare Advantage, healthcare outreach, or senior-focused services
  • Proven success in relationship building, networking, and community engagement
  • Strong organizational, tracking, and reporting discipline
  • Confident public speaking and presentation skills
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Ability to work in a high-travel, field-based environment (up to 90%)
  • Valid driver’s license and reliable transportation

Preferred Education, Experience & Skills

  • Bilingual (English/Spanish)
  • Associate’s degree or higher
  • Experience in healthcare or market growth roles
  • Established relationships with brokers, health plans, or community partners
  • Experience with CRM or reporting tools
  • Understanding of membership growth and retention strategies

Physical & Mental Requirements:

  • Travel locally up to 90% of the time (driving is a big part of this role)
  • Stand and walk for long periods during events and community visits
  • Lift and carry up to 25 lbs (event supplies and materials)
  • Set up and take down tables, banners, and event materials
  • Work in different locations throughout the community (field-based role)
  • Sit for periods of time while driving or completing reports
  • Use a computer, phone, and tablet for reporting and presentations
  • Speak clearly and confidently when presenting to groups

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Innovacare participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Skills Required

  • Bilingual (English/Spanish) - fluent with strong presentation ability
  • Associate's degree or higher
  • Experience in Medicare Advantage, healthcare outreach, or senior-focused services
  • Proven success in relationship building, networking, and community engagement
  • Strong organizational, tracking, and reporting discipline
  • Confident public speaking and presentation skills
  • Proficiency in Microsoft Office (Excel, PowerPoint, Word)
  • Ability to work in a high-travel, field-based environment (up to 90%)
  • Valid driver's license and reliable transportation
  • Established relationships with brokers, health plans, or community partners
  • Experience with CRM or reporting tools
  • Experience in healthcare or market growth roles
  • Understanding of membership growth and retention strategies
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The Company
HQ: Orlando, FL
1,001 Employees

What We Do

InnovaCare Health improves the lives of members and physicians through innovative solutions for value-based healthcare. In each unique market the company serves, InnovaCare works across the healthcare ecosystem – with patients, providers, payers and other partners – to increase access to high-quality, affordable care. Based in White Plains, N.Y., InnovaCare has been on the forefront of value-based care for more than a decade, distributing risk and developing proprietary technologies to inspire patient and provider engagement. Through an integrated portfolio of health plans, medical service organizations, clinical networks and more, the company manages more than 500,000 lives, including more than 150,000 dual-eligible beneficiaries. InnovaCare’s Medicare Advantage plans have received NCQA accreditation and 4.5-star quality ratings from the Centers for Medicare and Medicaid Services (CMS).

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