Community Relations Manager

Job Description Scope

This position supports system-wide community relationships and engagement for assigned markets and functions and is not confined to a single Intermountain facility, business, or service line. The incumbent works collaboratively with colleagues to help Intermountain achieve brand objectives and advance Mission, Vision, and Values through durable community trust and strong stakeholder partnerships.

1) Community Relationship Strategy & Execution (Primary)

• Leads the strategy and coordination of community rounding across assigned hospitals/markets, including maintaining and improving community rounding lists, enabling leaders to round effectively, and ensuring the organization stays closely connected to community sentiment and needs.
• Coaches and supports hospital/market leaders and MarCom partners to turn community engagement into action, escalating issues early, strengthening trust, and reinforcing consistent Intermountain positioning.
• Maintains a strong external presence through consistent attendance and participation in key civic and community forums (e.g., associations, committee boards, clubs, chambers, convenings, etc.) aligned with Intermountain priorities.
• Maintains a strong in-person presence in the community through regular stakeholder meetings and events, including occasional non-standard hours.

2) Government & Public Affairs Partnership (High-Impact)

• Partners closely with Government Affairs and regional leaders to support relationship continuity with elected and appointed officials and other public-sector stakeholders, particularly when organizational context increases the importance of local relationship strength and credibility.
• Demonstrates cultural fluency and situational awareness in sensitive geographies/markets where relationships and trust require specific local understanding and cannot be rapidly “built from scratch.”

3) Executive & Board Engagement Enablement

• In partnership with colleagues, coordinates Intermountain participation in local nonprofit boards and community leadership structures, including tracking and enabling leader involvement (e.g., board assignments and engagement expectations).
• Coordinates with regional leadership on leadership rounding assignments and ensures leaders understand their assignments and stakeholder expectations.

4) Event & Executive Coordination (Selective, High-Value)

• Supports high-visibility community engagement moments, such as grand openings, ribbon cuttings, VIP tours, and community functions, by coordinating stakeholder participation, executive engagement needs, and cross-team
• alignment (especially when the event is designed to strengthen community relationships).
• Brings demonstrated experience planning and executing events (not merely attending them) and can operate confidently in environments involving executives and community leaders.
• Role boundary: Ownership of certain region-wide planning artifacts (e.g., the capital/MarCom funding planning document) should be housed with regional/market directors who are closest to day-to-day operational execution; this role should partner and provide community-facing inputs rather than serve as the primary owner.

5) Measurement, Reporting, and Performance Visibility

• Maintains community rounding tracking and monthly reporting routines, including performance board updates, dashboard monitoring, and data hygiene to keep leaders informed and rounding goals on track.
• Coordinates use of related tools and data sources (e.g., dashboards used to track perceptions and participation) and supports MarCom/hospital partners in consistent reporting.
• Standardizes and continuously improves community rounding reporting products and templates to increase clarity and usefulness for leaders and partners.
• Leads, supports, and consults with leaders to audit, update, and maintain community rounding records and plans

6) Program Development & Cross-Team Enablement

• Where assigned, helps advance community-facing reputation programs (e.g., supporting leader/provider visibility initiatives such as a Speakers Bureau concept) and brings programs to operational maturity.
• Works collaboratively with MarCom leads and stakeholders across regions/markets to build alignment, simplify workflows, and reinforce consistent relationship practices.

7) Professionalism, Judgment, and Confidentiality

• Maintains high professionalism and confidentiality, including the ability to handle sensitive stakeholder context appropriately.
• Operates as a trusted partner for senior leaders, anticipating emerging issues and preparing leaders with context and recommended responses.

8) Working Style / Operating Rhythm

• Works independently and collaboratively to prioritize and drive multiple projects with strong deadline discipline, organization, and stakeholder responsiveness.

Minimum Qualifications 

• 2 years in customer service, sales or marketing experience 

• 2 – 5 years of managerial experience 

• 2 years in community programs or event management experience 

Preferred Qualifications  

• Bachelor’s Degree 

Physical Requirements 

• Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. 

• Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. 

• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. 

• May have the same physical requirements as those of clinical or patient care jobs, when the leader takes clinical shifts. 

• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.