Community Relations Manager

POSITION PURPOSE
The Community Relations Manager plays a pivotal role in supporting and advancing the Communities Pilot—by ensuring the execution of initiatives that drive engagement, innovation, and growth. This role is responsible for coordinating across teams and providing high-level support to maintain progress on both long-term goals and day-to-day deliverables. Serving as a central liaison, this individual will support successful delivery and evolution of Community offerings.

PRIMARY RESPONSIBILITIES
Product Support:
•Actively engage in the planning and implementation of initiatives that support the evolution and sustainability of Communities.
•Serve as a cross-functional liaison to connect product strategy with execution, ensuring alignment between the Communities Pilot and broader organizational support systems.
•Collaborate with the Project Manager to share insights from the pilot participants, including any information that may have impact on the existing plan or future decision-making processes.
•Fulfill day-to-day requests from internal and external stakeholders that ensures continuous progress toward strategic goals.

Coordination:
•Guide the fundamental set-up of the Community, ensuring readiness of individual Community pages (on Connect), access to Cvent and Canva systems, and provision of any necessary training materials for Community Officers.
•Collaborate with Networks Committee Director to bridge understanding and support of strategic decisions to Network Councils and Associates.
•Support assigned Networks Committee workgroups by coordinating meetings, collecting data, and preparing presentations.

Communication:
•Manage Communities Support email inbox and address internal/external messages.
•Synthesize and share critical updates with the Communities Pilot implementation team to ensure alignment on developments, decisions, and next steps.
•Facilitate regular calls with Community pilot participants to track progress, share best practices, and address any key questions.
•Keep a pulse on any significant highlights or successes across pilot participants which may be relevant for a curated Community Newsletter or other YPO updates.

Reporting:
•Monitoring of Community Minimum Standards, Health Metrics, and progression of budgets.
•Provide regular insights on usage, engagement, and performance of Community platforms.
• Maintain a continuous log of wins, challenges, opportunities, and questions that have emerged across the experience of pilot participants.

Resource Sharing:
•Support the development of training for Community Managers (hired by pilot participants).
•Address inquiries received from Community Managers (of pilot participants). Focus on continuous sharing of existing tutorials and resources.
•Management of the ‘Communities Hub’ on Connect to ensure there is a continuous repository of up-to-date information/resources, to help guide pilot participants.
•Drive the Network Team’s understanding of the Communities Pilot, providing guidance to the correct information or resources.
•Coordinate with the Onboarding Pod to ensure Communities materials remain current and organized on SharePoint.

SKILLS
•Professional maturity, business acumen, and emotional intelligence to communicate effectively in a multi-cultural, virtual work environment with high-profile corporate leaders.
•Excellent interpersonal skills, adept at building meaningful relationships with all levels of associates, members, and vendors. Adaptable, insightful, empathetic, and reliable. Great sense of humor and humility.
•Able to maintain discretion and integrity of confidential information.
•Resourceful and able to work independently with initiative and good judgment. Effective time management, organization, and prioritization skills with the ability to focus on and navigate multiple projects simultaneously.
•Possesses a distinct global mindset, sensitive to local and international customs and protocols.
•Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member needs and delivers with clarity.
•Analytical thinker with the ability to influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
•Excellent verbal and written communication skills, with an attention to detail. Adjusts communication style appropriately to the audience.
•Professional presence, appearance, and stature to interact easily with YPO members, C-level executives, and high-profile corporate leaders.

EXPERIENCE/BACKGROUND
•5+ years of experience years with at least 2 years operations or project management role.
•Strong organizational and administrative skills.
•Strong background in customer service and/or project management.
•Proven experience in supporting, stewarding, and executing multiple tasks as part of larger projects.
•Proficient in Microsoft Office, Zoom, SharePoint required, and Salesforce preferred.
•Membership or association experience preferred.

EDUCATION/TRAINING/CERTIFICATION
•Bachelor’s degree or equivalent experience.

PHYSICAL REQUIREMENTS
•Willingness to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
•Ability to travel, domestically and internationally, without restrictions, approximately up to 10% per year.
 

EOE

YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.