FocusKPI is looking for a Community Programs Onboarding Specialist to join our client, a high-tech SaaS company.
The team is seeking a passionate and experienced consultant who will be responsible for the general intake and onboarding process for client teams with their Community & Learning offerings. You will be focused on building a bank of general training and onboarding resources that client's team can leverage as they're supporting Community Events (https://ace.atlassian.com/) and engaging in our Community forum. Resources would include platform walkthroughs, self-serve resources, and helping us buildout scaleable processes for up-skilling client's team (i.e.documentation, self-paced training, Loom videos, playbooks, FAQs etc.) with their Community &Learning offerings.
Work Location: Remote, EST is required.
Duration: 6 months
Pay Range: $25/hr to $30/hr
Responsibilities:
- Deliver self-paced training resources that client's team can use to familiarize themselves with our Community & Learning offerings
- Create and manage a source calendar, ensuring timely and consistent delivery schedules
- Build respect & trust with internal teams and stakeholders
- Measure the impact of resources and satisfaction with deliverables; you’ll also work to incorporate feedback into resource improvements
Qualifications:
- 2+years of content creation experience
- Ability to produce high-quality visual and written content that resonates
- Proficiency in content creation tools such as Confluence, Loom, PowerPoint, Keynote
- Strong written and verbal communication skills in communicating ideas, concepts, and designs; keen eye for detail and creativity
- Knowledge of training methodologies, instructional design, and learning management systems is beneficial
- Ability to analyze data and derive actionable insights to improve content usage and performance
- Ability to manage deadlines and work collaboratively within distributed teams
- You're energized by building relationships with a diverse group of people
Good to have:
- Experience working in Jira, Jira Service Desk, Confluence Cloud, and Trello; added bonus if you're familiar with Absorb
Thank you!
FocusKPI Hiring Team
Founded in 2010, FocusKPI, Inc. (FocusKPI) is a data science and technology firm specializing in predictive analytics practice and methodologies. FocusKPI is a US company headquartered in Silicon Valley, California with an East Coast office in Boston, Massachusetts.
Top Skills
What We Do
FocusKPI brings deep domain experience in business and marketing analytics to enable our clients to unlock growth-driving insights from data. We help our clients develop action-oriented analytics and data science products that are customized to company-specific needs and integrated into their platforms for ongoing use. Our Accelerators, a toolbox of frameworks and models built over 10+ years, fast-track projects by capitalizing on our experience.
Capabilities:
Predictive Analytics
AI / Machine Learning
Measurement
Text Analysis
Key Industries Served:
Retail Media
B2B & B2C Sales, Marketing, and Merchandising
Software & Applications