Overview
Do you have a passion for engaging with customers and helping them address their questions, issues, and suggestions? Do you love creating experiences and data trends that inform, inspire, connect and empower community members? Do you enjoy discovering and creating solutions to make the community experience and content more valuable and meaningful to members? Be a part of an award-winning team that’s growing the digital destination for the worldwide GIS community to find solutions, share ideas, and collaborate. In this role you can help support the growth of a community of over 430,000 members around the world.
Responsibilities
- Project Coordination: Collaborate with the Community operations team to support community data strategy, work on complex cross-functional projects, and manage other community operational projects.
- Data Analytics: Demonstrate the business impact of Esri Community by analyzing community data for trends and business impact. Generate regular analytic reports to measure the success of content and to evaluate the external and internal exchanges in the community. Collaborate on the use of data to improve the community user experience. Develop and track campaigns to promote Esri Community to current and new members. Contribute ideas and execute improvements to Operations and Data Analytics community design and user experience.
- Community Engagement: Cultivate a valuable community experience by assisting with questions, monitoring community engagement and conversion retention, and by creating meaningful story-telling dashboards. Foster a safe, efficient, and engaging community by monitoring spam tracking, helping resolve user issues, and opening platform vendor cases. Apply knowledge of community platforms and utilize various tools (like SEO strategies) to drive engagement and participation in the Esri Community.
Requirements
- 2+ years of experience in customer experience, support, communications, or community management, including creating data analytics reports and frameworks
- Excellent verbal and written communication skills and demonstrated initiative to drive results to support the user experience
- Demonstrated knowledge of one or more major community platforms or social business software (Jive, Yammer, Khoros, Salesforce, Walk me, and SharePoint.)
- Proficient in PowerBI, MS Office- Microsoft Excel, MS Teams, PowerPoint, Adobe Analytics, Google Analytics, Pardot
- Willingness to travel 10% of the time
- Visa Sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the US.
- Bachelor’s in data analytics, business, or related field
Recommended Qualifications
- Basic understanding of ArcGIS Knowledge Graph to guide human behavior
- Knowledge of GIS and Esri software and products
- Demonstrated knowledge and utilization of project management processes and tools such as Trello, Jira, Asana, Microsoft Project or similar tools
- Skilled in system and business process integration utilizing collaboration tools like Microsoft, Jira, and authentication and customer relations management systems
- Familiarity with multiple sectors (private, public, non-profit)
- Knowledge of Adobe Analytics, Google Analytics, and Pardot
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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What We Do
As a leading location intelligence platform provider (Forrester Wave 2020), Esri empowers leaders with innovative tools to help create sustainable prosperity. Esri's customers drive digital transformation by embracing the power of location. We pioneer problem solving with GIS to help you see what others can’t. We build ArcGIS, the world’s most powerful mapping & spatial analytics software. ArcGIS software and apps combine mapping and data analytics to deliver location intelligence and meet digital transformation needs for organizations of all sizes.
