Community Operations Coordinator - Philadelphia, PA

Are you passionate about helping people? Are you inspired by meeting new people who are doing interesting things? Do you have hands-on experience building furniture or troubleshooting technical devices or are you excited to learn how? If so, read on!

CIC is looking for a full-time, early career Coordinator to join our team. This is a great opportunity for someone with at least one year of professional work experience who enjoys working in a fast-paced environment.

YOUR DAY-TO-DAY WORK

You will join a Community Operations Team to satisfy the day-to-day needs of our clients. Some work will be independent while at other times it will require collaboration with other members of the CIC staff. 

Potential responsibilities will include:

• Building good relationships with CIC clients, making sure they’re happy by quickly and specifically responding to their questions and needs.

• Handling a variety of client requests creatively and effectively, from office rearrangement to event hosting.

• Stocking and maintaining supplies in kitchens and conference rooms, while also ensuring the upkeep of regular systems like print stations and conference room setups, offering assistance as needed.

• Facilitating new client onboarding, including system registration and office setup, as well as assisting existing clients with office moves and special event preparations in conference rooms.

• Supporting concierge desk operations with a focus on excellent service and assisting other teams with special projects as needed.

• Organizing community events to encourage networking among clients.

• Resetting offices and lab spaces after client move outs, that may include painting and light repair.

• Troubleshooting a variety of facilities related issues which may include things like adjusting door hinges, repairing furniture, and coordinating with building maintenance for HVAC requests. 

ABOUT YOU

We value service-minded, reliable, and independent thinkers who may not know everything on day one but are curious and eager to learn. As our ideal candidate, you should take ownership of tasks, be personable and enjoy helping others, and possess a self-motivated attitude towards learning our business in-depth. Your approach should be detail-oriented and organized, with strong time management skills. You're expected to be an engaged team player who can maintain positive relationships, communicate professionally, and treat everyone with respect.

YOU HAVE

• Post-secondary education or equivalent experience.

• At least one year of professional experience, preferably in customer service or the hospitality industry.

• A natural passion for helping and supporting others.

• A hands-on mindset - whether it’s troubleshooting technical devices or tackling practical tasks, you’re eager to dive in and find solutions.

• An interest in a long-term role. Our company is growing, and we’re looking for team members who want to grow with us.

OUR OFFER

• Starting compensation is $50,254 per year.

• 100% company-paid premium healthcare and dental benefits.

• 100% company-paid long and short-term disability, and life insurance.

• 401k (must be 21+).

• 18 days of PTO accrued annually (more with seniority), plus thirteen paid holidays from the start.

ABOUT CIC

CIC is a global leader in building and operating innovation communities. Founded in 1999 in Cambridge, MA, CIC is one of the first companies to offer flexible office space and coworking options, providing a platform for the world’s most impactful entrepreneurs to innovate better and faster.

We have locations in Boston, Cambridge, Philadelphia, Providence, Rotterdam, St. Louis, Warsaw, and Tokyo and are growing into other cities within the US and abroad. CIC has supported over 6,000 startups, growth companies, and branches of larger organizations, representing for-profit, mission-driven, and non-profit sectors across a wide array of industries. 

CIC co-founded a number of mission-aligned organizations including Venture Café, CIC’s primary non-profit programming partner, and CIC Health, offering COVID-19 testing services to companies and the public.

We invite you to explore all our openings and learn more about our teams here.

ABOUT CIC PHILADELPHIA

CIC Philadelphia is located within uCity Square at 3675 Market Street, alongside our local partner, the University City Science Center.  At 3675 Market, we offer world-class offices and one of the largest shared wet lab facilities in the nation, while the Science Center supports its nationally recognized technology commercialization programs, as well as new programs focused on mentoring, funding, strategy development and resources to accelerate businesses from idea to IPO and beyond. Our shared wet labs provide science start-ups a way to get to work and leave the operational details with us. With ample space, a wide range of equipment, basic lab supplies and inventory, and a dedicated team, our clients can keep their focus on the critical parts of their business while we do the rest. We staff our shared wet lab space to support and consolidate logistics, to enforce environmental health and safety protocols, and to provide access, orientation and guidance on the proper handling of all our shared lab equipment. Together with the University City Science Center, we serve Philadelphia’s startups and serial entrepreneurs, aiming to catalyze and accelerate innovation and entrepreneurship in Greater Philadelphia. We are motivated by our amazing clients and aim to meet their needs every day. 

CIC is committed to building teams that reflect the fabric of the cities we support. We welcome all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation please let us know. We are proud to be an equal opportunity employer.