The Role
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
Xsolla Club is our members-only physical hub designed to bring game creators, startups, and industry professionals together. It provides a curated environment for collaboration, events, learning, networking, and community growth. Our pilot location in Tel Aviv is the first of several global Club spaces built to empower and elevate the gaming ecosystem.
For more information, visit xsolla.com.
ABOUT YOU
We are looking for a Community & Membership Manager who is relationship-driven, proactive, energetic, and deeply community-minded. The ideal candidate is passionate about building and nurturing communities—both online and offline—and thrives in environments where engagement, communication, and member experience come first.
You are someone who excels at the full membership lifecycle: attracting prospective members, onboarding them effectively, fostering ongoing engagement, and ensuring long-term retention. You are a confident communicator, skilled at managing community programs, and comfortable operating across in-club interactions and digital platforms. You enjoy collaborating with the Events team to create a cohesive member journey and take pride in being the primary point of contact for a fast-growing community of creators.
If you love building strong relationships, designing thoughtful programs, and supporting the gaming community through meaningful engagement, we would love to hear from you.
Responsibilities
- Own membership growth and retention targets; build and execute quarterly community plans.
- Lead the full member journey: tours, onboarding, welcome flows, first-30-day activation, ongoing engagement, renewals, and win-backs.
- Operate all community channels: in-club presence, Discord/Slack, newsletters, social platforms (e.g., LinkedIn/X), and content in the Xsolla Club app.
- Run community programs and campaigns (AMAs, office hours, peer circles, dev diaries, referral/ambassador initiatives); collaborate with the Events Manager on the broader programming calendar.
- Serve as the primary member point of contact; triage questions and issues, maintain response-time SLAs, escalate as needed, and track all activity in JIRA.
- Create and publish member communications, including updates, spotlights, and guides; maintain a consistent brand voice in both Hebrew and English.
- Promote and educate members on Club Points usage within the app; collect feedback and recommend improvements.
- Manage a small community budget (swag, snacks, micro-grants); coordinate with vendors, volunteers, and partners.
- Track and report weekly/monthly KPIs: activation rate, MAU/participation, event attendance %, NPS/CSAT, retention/churn, referrals; produce insights and recommended actions.
Qualifications (Required)
- 3–5 years in community management or membership operations (gaming ecosystem, coworking, hospitality, or media preferred), with experience across online and offline engagement.
- Proven success growing and retaining a membership or user base; target-driven and comfortable operating to KPIs.
- Excellent member-facing communication, moderation, and conflict-resolution skills; confident host and facilitator.
- Hands-on experience with community, messaging, and basic newsletter/social tools; ability to select lightweight solutions as needed.
- JIRA familiarity (or ability to learn quickly).
- Data-driven operator with strong Google Sheets and reporting discipline.
- Fluent Hebrew and English (spoken and written), with strong writing and editing skills.
- On-site role in Tel Aviv, Sun–Thu (~9–5) with regular evening events; no travel.
- Eligible to work in Israel; no visa sponsorship available.
Qualifications (Preferred)
- Degree welcome; practical experience prioritized.
Equal Treatment Statement:
Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, language, sexual orientation, national origin, genetics, political beliefs, disability, age, marital status, social background or other characteristics.
For the Community & Membership Manager position, we will request a background check.
Rights Under Applicable Law:
Applicants are encouraged to inquire about their rights under applicable local laws governing hiring practices, privacy, and employment. If you have questions regarding our hiring practices, please contact [email protected].
Xsolla Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xsolla and has not been reviewed or approved by Xsolla.
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Fair & Transparent Compensation — Pay is considered fair or good in many cases, with mentions of high salary or being paid well in certain roles and markets. Market-aligned ranges for several U.S. roles indicate base pay is not out of step with peers.
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Healthcare Strength — Health coverage is described as comprehensive for full-time employees and families, with employer-paid medical, dental, and vision noted in some U.S. postings. Positive remarks on medical coverage appear on dedicated benefits pages.
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Leave & Time Off Breadth — Flexible or unlimited paid time off is repeatedly highlighted, alongside parental leave and remote or hybrid flexibility. These elements contribute to an overall package that many view as solid.
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The Company
What We Do
Xsolla's video game business engine helps game developers and publishers operate more efficiently and sell more games. Serving only the video game industry, Xsolla caters to businesses from indie to enterprise, with solutions that solve the complexities of distribution, marketing, and monetization so developers, publishers, and platform partners. Our goal is to increase your audience, sales and revenue. Headquartered in Los Angeles, with offices worldwide, Xsolla operates as a merchant and seller of record for major gaming entities like Valve, Twitch, Ubisoft, Epic Games, and PUBG Corporation.
