Community Market Leader

This position may be located at our Boise, ID W. Myrtle St. or Coeur d'Alene, ID Riverstone Dr. branch.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
The Community Market Leader oversees the operations, sales performance, and customer experience across multiple retail banking locations. This leadership position is responsible for driving business growth, ensuring regulatory compliance, and developing high-performing teams that deliver exceptional service and financial solutions to individual/small business clients and servicing to commercial clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and executes local market strategies to grow individual and small business deposits, loans, and customer relationships.
• Ensures compliance with all regulatory requirements, internal policies, and audit standards.
• Monitors and analyzes branch performance metrics, identifying opportunities for improvement.
• Collaborates with internal partners (e.g., Commercial Banking, Mortgage, Wealth, Retirement, Treasury) to deliver holistic financial solutions.
• Promotes accountability, recognition, and continuous improvement.
• Represents the bank in local events, partnerships, and business development efforts.
• Maintains high standards of compliance, efficiency, and customer experience.
• Coaches and mentors branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending to deliver relationship banking.
• Delivers full capabilities of the bank & optimizes results through effective partnership and planning with Commercial Market President(s) and State President(s).
• Performs other duties as assigned.

MANAGEMENT RESPONSIBILITIES

• Leads and inspires seven or more Community Branch Managers to meet or exceed sales, service, and compliance goals.
• Provides coaching, mentoring, and succession planning for Community Branch Managers.
• Sets performance goals and provides coaching, feedback, and development opportunities.
• Engages as a key leader in the market including possibly being the most senior local leader.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES

• Expertise in consumer deposit accounts, personal loans, small business services, and digital banking tools.
• Familiarity with federal and state banking laws, including BSA/AML, Reg E, Reg CC, and privacy regulations.
• Proficient in branch procedures, compliance, audit standards, risk management, retail banking products, compliance, and operational procedures.
• Strong Knowledge of consumer banking sales models, customer segmentation, and performance metrics.
• Understanding of local market trends, competitor offerings, and customer behavior.
• Skilled in driving sales performance, setting goals, and implementing incentive programs.
• Clear and effective communication with internal teams, senior leadership, and external stakeholders.
• Ability to interpret sales data, customer insights, and operational reports to inform decisions.
• Comfortable using CRM systems, digital banking platforms, and performance dashboards.
• Extensive knowledge in Community/Small Business Banking and Home Loans.
• Foundational knowledge in Treasury Management and Wealth Management.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) equivalent required
• Bachelor's Degree in Finance or Management preferred
• 7-9 years progressive retail banking experience, including multi-branch leadership required

LICENSES AND CERTIFICATIONS

• Valid Driver's License required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Sitting - Frequently
• Standing - Occasionally
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required
• Travel - as needed