Community Manager
The Housing Opportunities Commission of Montgomery County (HOC) was established in 1974 to better respond to the County’s need for affordable housing. HOC is authorized to acquire, own, lease, and operate housing; to provide for the construction or renovation of housing; obtain financial assistance from any public or private source to assist its housing activities; and arrange for social services, resident services, and daycare.
Job Description
The Community Manager role involves coordination of a wide variety of services to support the property management, occupancy and maintenance needs of one or more designated public housing sites. It also involves functioning as a liaison between HOC and residents, Boards, Resident Associations and contractors.
An employee in this class requires knowledge of federal housing regulations and practical knowledge of building maintenance to manage the daily operations of scattered sites. The employee independently selects appropriate methods and alternative courses of action to accomplish the work. This includes planning, organizing and directing preventative maintenance programs, and monitoring performance of contract work. Established guidelines are available to the employee, but procedures must often be modified to handle non-standard situations. The employee's effectiveness has a significant impact on the quality of services provided to residents, and on a wide range of community activities.
Personal contacts are individuals and organizations within and outside the Agency to manage programs and services and resolve problems on an on-going basis. The work involves light physical effort, such as walking, bending or lifting light objects, and some exposure to abusive or unpredictable behavior from the public may be encountered.
EXAMPLES OF DUTIES:
- Assist Property Manager in the creation of FY/CY budgets for assigned portfolio.
- Collect rents daily and assist Property Manager in processing all received rents daily.
- Work with the Property and Regional Manager to collect and prepare applicant documents for move-in’s and show vacant units to prospective applicants.
- Assist in marketing efforts, show properties to potential tenants, and help with the application process by pulling applicants for the affordable programs from the Housing Path Waitlist.
- Orient new residents to their homes, facilities, services and the community.
- Leasing activities after hours or on weekends as required.
- Counsel residents, and complete/present lease enforcement cases.
- Assist the Property and Regional Manager in preparation of compliance audits and close-outs.
- Assist the Property and Regional Manager as necessary to prepare monthly reports such as variance reports, reclasses, etc.
- Help coordinate routine maintenance and repairs, and support property inspections.
- Help build and maintain tenant relationships, respond to inquiries, and assist with move-in and move-out processes.
- Perform other related duties as assigned.
Minimum Qualifications
Experience: At least Two years’ experience in property management with at least one year of affordable housing experience.
Education: Graduation from an accredited college or university with a Bachelor’s degree in business administration, finance or related field. In lieu of a degree, an additional two years of Property Management experience may be considered as a substitute.
Licenses and Certification:
- Certification in Low Income Housing Tax Credit or HUD Programs is a plus. Individuals must have passed or will pass within six (6) months of hire the LIHTC Program regulations certification exam.
- A valid Driver’s License.
Knowledge, Skills and Abilities:
- Knowledge of federal (HUD) and state regulations for public housing and conventional housing.
- Understanding of building management to identify areas of improvement and ability to implement preventive maintenance plans.
- Knowledge of available community resources.
- Working knowledge of preventative maintenance and procedures for unit inspections.
- Some knowledge of contracts, budget creation and budget control.
- Experience with Yardi is a plus.
- Good interpersonal skills and the ability to interact with people of varied backgrounds.
Grade 21 - Min:$64,696 / Mid:$85,416 / Max:$106,136 | Salary determined by departmental budget - Offer commensurate with experience.
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and, where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.
Skills Required
- At least two years' experience in property management with at least one year of affordable housing experience
- Bachelor's degree in business administration, finance, or related field OR two additional years of property management experience in lieu of degree
- Ability to pass LIHTC Program regulations certification exam within six months of hire
- Valid Driver's License
- Knowledge of federal (HUD) and state public housing regulations
- Working knowledge of preventative maintenance, unit inspections, and basic building management
- Experience with Yardi
- Knowledge of contracts, budget creation and budget control
- Strong interpersonal skills and ability to interact with diverse populations
What We Do
At the Housing Opportunities Commission (HOC) we believe that good homes make good communities. HOC is Montgomery County, Maryland’s housing authority. We provide affordable housing and supportive services for families and individuals with low and moderate income throughout the county.
