Community Manager

COMMUNITY MANAGER

The Community Manager is responsible for the efficient day-to-day operations of the property, ensuring financial goals are met while upholding regulatory compliance and delivering exceptional resident experiences. The Community Manager fosters a vibrant community culture, facilitates marketing strategies to boost occupancy rates, and embraces innovative trends in property management.  

 
Responsibilities include but are not limited to:  

• Support the Regional Manager as needed to reach, exceed and maintain budgeted occupancy and rent levels.
• Create an environment that is cool, fun, and energetic.  Make it the place where people want to live.
• Provide Resident Services as they are delivered onsite.
• Ensure Amenities are maintained to like-new standards.
• Ensure Units are like-new for new move-ins.
• Serve as a Liaison between the Facilities Maintenance Group and the property level needs.
• Ensure all Accounts Payable/Invoices are submitted for payment appropriately.
• Conduct regular property walks, maintaining the value of the asset.
• Always be exploring additional revenue opportunities. 

Duties encompass budget oversight, revenue optimization, vendor management, lease administration, and leveraging technology for streamlined operations, data-driven decision-making, and effective communication. 

Knowledge, Skills, Abilities: 

• Effective communication is a crucial requirement for this role. 
  • Ability to read, write, and communicate effectively; this includes understanding and completing legal documents, selling and explaining apartment features, and addressing queries about the community's operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs to complete required reports and employment.  
  • Strong proficiency in property management software (preferably Entrata).
• Mathematical skills to calculate percentages to complete financial records, budgets, and other fiscal reporting.
• HS Diploma or equivalent education required.
• Property management experience preferred.  
• Must have valid driver’s license to drive a golf cart on property.
• Must be able to work a flexible work schedule and be always available via phone and/or email (except during approved time off).
• Routine local travel may be required to make bank deposits, attend training classes, or other situations necessary for the accomplishment of the daily responsibilities of this position. 
  

Working Conditions:

• Primarily on-site role within a residential community, operating from a leasing office and throughout the property
• Fast-paced, resident-facing environment requiring frequent interaction with prospects, residents, vendors, and team members
• Regular collaboration with leasing, maintenance, and regional management teams to support community operations and occupancy goals
• Combination of administrative office work and active presence throughout the community
• May require working weekends, holidays, and extended hours based on business needs and leasing activity 

Physical Requirements 

• Ability to walk the property frequently, including climbing stairs and navigating multi-level buildings
• Ability to stand, sit, and move throughout the community for extended periods of time
• Ability to inspect apartments, amenities, and grounds, including bending, stooping, and reaching
• Ability to lift and carry up to 20–25 pounds (e.g., packages, office supplies, signage)
• Ability to operate standard office equipment, including computers, phones, and printers, for prolonged periods
• Ability to work both indoors and outdoors in varying weather conditions 
  

Required Licenses or Certifications:

• Employees must have all licenses and/or certifications as required by State and Local jurisdictions.
• Employees must have valid driver’s license to drive while visiting property.