Your Role: Community Manager
As Community Manager, you will be a consistent voice of our brand across the spaces our customer find inspiration, responsible for building a vibrant and engaged community around our platforms. You will connect with customers, spark conversations, and foster meaningful relationships that create lasting impact. Working closely with marketing, product and customer teams, you will champion the voice of the customer and ensure our community drives growth, advocacy and loyalty.
As a Community Manager at Global, you will:
Key Responsibilities
Build and deliver on Global’s community strategy, creating spaces where customers feel heard, inspired and connected and empowered.
Foster engagement through events, discussions, and storytelling that reflect our brand tone of voice.
Gather insights and feedback from the community to help guide product, marketing and customer success strategies.
Monitor and moderate activity across platforms, ensuring a safe, positive and inclusive environment.
Encourage audiences to share authentic reviews and recommendations, building trust and amplifying positive sentiment across community channels.
Capture success stories from our community and turn them into case studies that highlight effectiveness, demonstrate impact, and inspire future engagement.
What You’ll Love About This Role
Think Big: You will have the opportunity to shape and grow a community around some of the UK’s most iconic media brands, creating impact that reaches millions.
Own It: From strategy to execution, you will take full ownership of building engagement, driving conversations, and championing the voice of our audiences.
Keep it Simple: You will cut through the noise with clear, authentic communication that connects people to our brands and makes every interaction meaningful.
Better Together: Collaboration is at the heart of what we do. You will work with passionate teams across Global to deliver community experiences that inspire and delight.
What Success Looks Like
In your first few months, you’ll have:
Delivered a clear community strategy and engagement plan Launched an engagement strategy that brings our community goals to life, creating regular opportunities for conversation, connection, and content sharing. With a key focus on growth in active members, a consistent tone of voice, and measurable interaction across platforms.
Captured and shared valuable community insights. Established ways of listening to our community and surfaced insights that shape campaigns, content, and product development. By gathering reviews, feedback, and early case studies, you will provide the business with evidence of what our customers value and how the community drives impact.
What You’ll Need
Experience setting a long-term vision for community growth
Exceptional attention to detail, ensuring all community content, comms, and insights are accurate, on-brand, and delivered with clarity
Strong understanding of how communities drive growth, advocacy, and customer loyalty, with experience connecting community metrics to commercial outcomes
Proven experience building and managing online communities across digital platforms and across in-person events
Excellent communication skills, with the ability to create engaging content and spark conversations
A proactive and data-driven mindset, with the ability to translate insights into action
A collaborative spirit, comfortable working with cross-functional teams and stakeholders
Whilst not essential a background of building and developing communities with medium sized business within the SME space, would be beneficial
Experience connecting tangible business results from the impact of building an engaged and vibrant community
Top Skills
What We Do
The UK and Europe’s largest Radio & Outdoor company, Global is home to respected, national market-leading media brands broadcasting across the UK on DAB & FM and around the world on Global Player, including Heart, Capital, LBC, Capital XTRA, Capital Dance, Classic FM, Smooth, Radio X and Gold.
Global Player allows listeners to enjoy all of Global’s radio brands, award-winning podcasts, and expertly curated playlists, in one place in app, on web and on smart speakers.
Global is also one of the leading Outdoor companies in both the UK & Europe, with over 253,000 sites reaching 95% of the UK population. Global’s extensive and diverse outdoor portfolio encompasses Transport for London’s Underground network, almost all major UK airports including Gatwick, the UK’s largest portfolio of roadside posters and premium digital screens in prime locations, as well as the UK’s largest network of buses including all major cities.
On-air, on Global Player and with our outdoor platforms combined, Global reaches 51 million individuals across the UK every week, including 26.3 million on the radio alone.
