Community Manager

We The Action (WTA) seeks a Community Manager. The Community Manager will utilize their organizing expertise to strengthen WTA’s impact and ensure a positive experience for lawyers on the platform. Supporting WTA's goal to become the go-to destination for lawyers seeking the most meaningful and highest-impact pro bono opportunities, this remote role will lead the strategy and execution of initiatives to foster a vibrant, active, and engaged online community of over 52,000 volunteer lawyers. Responsibilities include enhancing volunteer experience, increasing participation, and championing pro bono efforts. This role will report to WTA’s Associate Director, Legal Partnerships. 

ABOUT WE THE ACTION

We The Action is a community of volunteer lawyers working to advance social justice. Through the We The Action platform, lawyers can easily find and volunteer for projects they care about from hundreds of nonprofits. We The Action’s nonprofit partners utilize this pro bono legal support to fight for voting rights, protect immigrant communities, advance rare disease research, and more.

ABOUT CIVIC NATION

Civic Nation is a nonprofit ecosystem for high-impact organizing and education initiatives working to build a more inclusive and equitable America. Civic Nation shifts culture, systems, and policy by bringing together individuals, grassroots organizers, industry leaders and influencers to tackle some of our nation’s most pressing social challenges. Civic Nation is home to seven national initiatives and campaigns: ALL IN Campus Democracy Challenge, Change Collective, It’s On Us, Online for All, SAVE On Student Debt, We The Action, and When We All Vote. 

YOUR IMPACT

• Manage the volunteer user experience, from welcoming new lawyers to We The Action, to helping them find projects, to routine check-ins to promote engagement and project completion;
• Write succinct and compelling personalized emails about pro bono projects, motivating community members to take action, while ensuring priority projects are filled within two weeks;
• Design and facilitate activities and communications to foster deeper engagement within our community of lawyers (examples could include virtual programing, office hours, and volunteer meetups);
• Build and maintain relationships with WTA’s most active volunteers, identify ways to enhance their experience, empower them to serve as ambassadors for WTA, and share their stories to mobilize other volunteers;
• Track, maintain, and analyze user experience and engagement data to improve the community experience over time;
• Provide technical support to help volunteers navigate the platform effectively;
• Collect testimonials and user feedback to support internal and external reports and fundraising efforts;
• Research and implement best practices for volunteer satisfaction and retention; 
• Independently seek opportunities to build and improve WTA’s community and platform by assessing needs and making concise recommendations; and
• Support legal partnerships by identifying geographical and expertise gaps in our community to enhance recruitment and growth opportunities.

YOUR EXPERIENCE

• 3+ years of relevant community engagement experience in a professional setting, such as nonprofit work, community organizing, campaigns, or the corporate sector;
• Experience providing exceptional customer service, resolving inquiries effectively to increase volunteer retention; 
• Demonstrated expertise coordinating and managing virtual events, including content development, outreach, facilitation, and evaluation; and
• Familiarity with digital marketing strategies and tools (e.g., social media platforms and email marketing) particularly as they relate to community engagement and outreach initiatives.

YOUR COMPETENCIES

• Excellent communication skills, able to deliver our message concisely;
• Passionate about our mission and volunteerism;
• Able to build and maintain positive relationships with volunteers, fostering a sense of community while creating opportunities for participation, recognition, and feedback;
• Ability to work independently and remotely while collaborating with other departments and as a member of a national team;
• Comfortable working with and quickly learning new technology;
• Customer service-oriented, capable of handling challenges in a positive manner;
• Highly organized, detail-oriented, reliable, and a creative problem-solver;
• Forward thinking and able to anticipate volunteer and/or team needs; and
• Has a healthy mix of idealism, good judgment, and practicality, as well as personal kindness, diplomacy, good humor, and generosity of spirit.

SALARY & BENEFITS

The Washington, DC-based salary range for this position is $61,000 - $66,000 (will be adjusted for cost of labor for the incumbent's work location) annually, commensurate with experience. Our comprehensive benefits plan includes 100% employer-paid health, dental, and vision insurance for employees, flexible paid time off, paid family & medical leave, access to a 401k plan, and more.

PROCESS TIMELINE

Candidates can expect the following hiring process and timeline (please note that this timeline may be subject to change):  

• February 24 - 28: First-Round Interviews: Introductory Call
• March 10 - 14:  Second-Round Interviews: Leadership & Assessment 
• March 24 - 31: Final Interviews
• April 7 - 11: Hiring Decision announced

All candidates will be notified via email of the status of their application on or before the completion of the search.

TO APPLY

To apply, submit a cover letter and resume below. The cover letter, addressed to Sara Wilson, should be concise (no more than 1 page), compelling, and include how your community engagement experience would increase volunteer participation at We The Action. Applications will be accepted on a rolling basis.

Driven by our values, Civic Nation aims to recruit candidates representative of the communities and populations we serve. Towards that goal, we know that a diverse workforce allows us to see issues facing our democracy in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. Civic Nation is an equal opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.