Community Manager

Torq is looking for a Community Manager to work closely with our Customer Success, Marketing, Support, Solution Architects, Product Management, and Content teams to ensure the Torq customer ecosystem enhances customer support, engagement, and education. This role focuses on creating an environment where customers can collaborate, share best practices, provide feedback, and engage with our HyperSoc and HyperAutomation solutions, helping them succeed and optimize their cybersecurity operations.

Key Responsibilities:

• Community Development:
• Build and manage an online community platform that serves cybersecurity professionals using our HyperAutomation and HyperSOC solutions.
• Develop and execute community strategies that align with customer success, adoption , retention, expansion and overall business goals.
• Foster positive relationships among community members, encouraging collaboration, interaction, and knowledge sharing.

• Engagement and Content Coordination:
• Collaborate with Content and Marketing teams to develop educational content, best practices, and interactive discussions that align with community interests and support customer success.
• Coordinate content creation and management across multiple user groups within the community, ensuring it aligns with product updates, customer needs, and industry trends.
• Actively engage with community members by answering questions, facilitating discussions, and resolving issues.
• Identify and develop community champions and advocates to help drive deeper engagement and brand advocacy.

• Cross-Functional Collaboration:
  • Work closely with Customer Success to identify customer challenges and proactively address them through community engagement.
  • Collaborate with Solution Architects to ensure technical knowledge is shared effectively with the community, helping users fully leverage our platform’s capabilities.
  • Partner with Support teams to ensure the community serves as a resource for self-service and problem-solving, reducing support load.
  • Align with the **Marketing team** to drive brand awareness, promote events, and facilitate engagement through marketing campaigns.
  • Work closely with Product Management to gather customer feedback, communicate feature requests, and ensure product updates and roadmaps are effectively shared with the community, helping inform future product development based on community input.

• Analytics and Reporting:
  • Track key community metrics (engagement, user growth, content performance, etc.) and provide insights to optimize strategies and demonstrate community value.
  • Regularly report on community health, feedback, and engagement trends to leadership and cross-functional teams.

• Event Coordination:
  • Organize and lead customer-focused events such as webinars, product demonstrations, and interactive meetups, collaborating with the **Content, Product Management, and Solution Architect teams** to ensure technical depth and relevance.
  • Promote and facilitate participation in relevant industry events and encourage community-led discussions and contributions.

Qualifications:

• • 2-5 years of experience in community management, customer success, or a related role in a B2B SaaS, cybersecurity, or technology-focused company.
  • Proven experience building and managing technical or cybersecurity communities, ideally for a solution-focused company.
  • Strong understanding of cybersecurity concepts, especially related to SOAR (Security Orchestration, Automation, and Response)  and Automation.
  • Excellent communication skills, both written and verbal, with the ability to engage technical audiences effectively.
  • Experience managing and coordinating content across multiple user segments and cross-functional teams to deliver cohesive messaging.
  • Strong analytical skills for tracking community performance and developing data-driven insights to enhance engagement strategies.
  • Passion for helping customers solve complex security challenges and optimize their use of automation solutions.
  • Ability to collaborate with cross-functional teams and manage relationships across customer success, support, marketing, product management, and technical teams.
  • A self-starter with a strong sense of ownership, and a proactive approach to problem-solving and community building.

If your experience is close but doesn’t fulfill all requirements, please apply!  Torq is building an outstanding company. To achieve our goals, we are focused on hiring great people with different backgrounds, perspectives, and experiences.

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation age, marital status, veteran status or disability status.

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