Community Manager

1047 Games began with the simple principle that people should have fun while making great games. Bucking convention and driven by a passion to create the ultimate gaming experience, Ian Proulx and Nicholas Bagamian founded 1047 Games in 2017 in their Stanford dorm room. Their love for arena shooters of the past drove them to create Splitgate, a unique sci-fi first-person shooter that adds portal guns to upend the genre. 

What started as two computer science majors putting portals into a first-person shooter for a project demo has evolved into a VC-backed company which has raised more than $120MM in funding. 

At 1047 Games, you’ll find a permanently remote, dedicated team of top-tier talent from some of the world’s biggest gaming and tech companies who share our founders’ vision. Grit, ingenuity, a desire to have fun, and a start up mentality define our crew. We are currently working on a brand new shooter in the Splitgate universe.

What We Need:

We’re looking for our community's biggest champion to be the bridge between the Splitgate player community, our developers, and our marketing team. This role requires a passionate advocate for the community, who will execute the global community strategy, rooted in a player-first approach. They will collaborate closely with our game’s biggest players and creators across a variety of channels. 

The Community Manager is our primary communicator, and must be a quality writer and creator themselves. They must be able to ideate and execute engaging content. When they see a camera, they step forward and grab the mic.

The right candidate has the knack for delivering actionable feedback to development teams. And, of course, they need to be able to handle high-pressure incidents, keep a cool head when chaos is flying around them, and help regulate the temperature of the community.

What You Will Do:

• Execute the global community strategy in collaboration with key teammates
• Facilitate and execute internal and external communication processes between community, developers, and marketers
• Maintain internal escalation processes and external communication best practices
• Ideate YouTube, TikTok, and streaming content for our community
• Collaborate with social and creator leads to define community-driven content, channel focus, and voice strategies that ladder up to marketing’s overall goals
• Lead direct-to-player communications that promote informational and two-way dialogue on platforms such as X and Discord
• Activate our creator network and everyday gamers, both IRL and online
• Organize and execute community-facing events, as well as feedback loops to help inform our development teams
• Utilize social listening tools to compile weekly reports, inform decision making, and make recommended strategic adjustments
• Write engaging blogs, social copy, scripts, and other content 
• Advocate internally for players to all cross-functional teams, while also having a keen understanding of business results
• Be able to manage critical scenarios that may impact business decisions, player sentiment and/or game development

 Who Will Be a Great Fit:

• 2-4 years of community management experience in the video game industry
• Experience with creating content, working within content processes, and project management skills
• Understands all community platforms, their functions, and understands nuances within each platform
• Awareness of gaming trends, platforms, and pop culture relevance
• Fundamental knowledge of how to take feedback from players and inform the development process in actionable ways
• Experienced writer in the form of web, social + social listening reports
• Hosting, podcasting, streaming experience a huge plus
• Having managed relationships with creators, or managed community feedback events a huge plus
• Makes decisions with data and business results in mind
• Strong knowledge of 1047 Games and the Splitgate community
• Strong communication skills 
• Experience with social listening analytical tools and setting KPIs