The Role
Manages the administration and daily operations of a community association. Responsibilities include supporting the board and homeowners, preparing board packages and financial summaries, overseeing budgets, collections, vendors, staff, facilities inspections, procurement, accounts payable, records, architectural reviews, and community events. The role requires strong communication, organization, customer service, conflict resolution, financial administration, and knowledge of homeowners association operations.
Summary Generated by Built In
Job Summary & Responsibilities
Preferred Qualifications
Job Summary
A Community Manager I is responsible for providing the overall supervision of a community association. The Community Manager I interacts with internal and external customers including homeowners, vendors, board members and committee members, as well as Associa staff.
Duties include but not limited to:
- Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
- Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
- Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
- Monitor corporate and client delinquency rates and collections process for account portfolio.
- Attend Board meetings per the management agreement and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files relating to the operations of the Association.
- Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.
- Responsible for maintenance of C3 data base, including updating resident information.
- Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
- Responsible for oversight of Associa staff as contract provides.
- Coordinate and/or oversee inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Other duties as assigned.
Knowledge and Skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of communities/property/real estate and homeowners associations.
- Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
Education and Experience
- Associates Degree Required
- Bachelor's Degree Preferred
- 0 -- 3 Years of Community Association Experience
Skills Required
- Associate degree
- Bachelor's degree
- 0–3 years of community association experience
- Proficiency with Microsoft Office products, including Word, Excel, and Outlook
- Knowledge of community, property, real estate, and homeowners association operations
- Knowledge of association board and community manager responsibilities
- Proficiency in business correspondence
- Proficiency in conflict resolution techniques
- Professional phone, interpersonal, written, and verbal communication skills
- Professional customer service skills
- Self-motivated, proactive, detail-oriented, and team-oriented work style
- Time management and time-critical prioritization skills
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The Company
What We Do
With more than 200 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
